We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2124 results
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Decision Reference DRN0140630
2 Dec 2019 NewDay Ltd Not upheldBanking and creditMr B has complained NewDay Limited, trading as Aqua, won’t refund £189.99 he paid to a company for IT services on his Aqua credit card.backgroundIn June 2017 Mr B received a cold call from an IT company. They told him his computer was infected by viruses but they could sort this out for hi... (2 pages)View decision -
Decision Reference DRN7268988
16 Mar 2020 NewDay Ltd Not upheldBanking and creditMr K complains about NewDay Ltd (Aqua) following his application for a credit card account. He says it was agreed he would have two interest free balance transfers, one for 6 months and one for 9 months, but despite this he complains he’s been charged two lots of interest.backgroundThe inv... (2 pages)View decision -
Decision Reference DRN6598283
27 Jun 2014 NewDay Ltd UpheldBanking and creditMiss A complains that she has suffered financial loss as a result of incorrect information that was provided by NewDay Ltd (trading as Aqua).backgroundI set out the background to this complaint in my provisional decision. I concluded that the complaint should be upheld in part because I... (2 pages)View decision -
Decision Reference DRN-4478205
22 Feb 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4478205 The complaint Mr M has complained about NewDay Ltd’s, trading as Marbles, behaviour in respect of it ‘duplicating’ his credit card account. What happened Mr M took out a credit card account with Marbles. However, it appears it mistakenly, in effect, ‘duplicated’ the account. Th... (2 pages)View decision -
Decision Reference DRN1593672
30 Jun 2015 NewDay Ltd Not upheldBanking and creditMr N complains NewDay Ltd (trading as Aqua) defaulted his account and sent incorrect letters.background Mr N entered into a credit card account with Aqua. He suffered financial difficulties and was unable to make the minimum payments. He says he spoke to Aqua and was ... (2 pages)View decision -
Decision Reference DRN-2725549
26 May 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2725549 The complaint Mr F complains that NewDay Ltd (trading as Amazon) lent to him irresponsibly in providing a credit card. What happened Mr F applied for an Amazon credit card. The application was approved, and an account opened in May 2017, with a credit limit of £500. In April 2... (2 pages)View decision -
Decision Reference DRN5768864
10 Mar 2017 NewDay Ltd UpheldBanking and creditMr S complains that NewDay Ltd (trading as Aqua) was wrong to default his account and pass it to debt collectors without notice. backgroundAqua says the account fell into arrears. And it sent letters and statements to the address held on file, but Mr S didn’t respond... (2 pages)View decision -
Decision Reference DRN7243278
16 Oct 2014 NewDay Ltd Not upheldBanking and creditMiss T has complained that NewDay Ltd, trading as marbles, has rejected her claim for the costs of a hotel stay. She paid for the hotel using her marbles credit card.backgroundIn 2013 Miss T had a long-term stay in a hotel. Over the time she was there, she was concerned about the standa... (2 pages)View decision -
Decision Reference DRN7674572
13 Jun 2018 NewDay Ltd Not upheldBanking and creditMs D complains that NewDay Ltd (trading as Aqua) (“Aqua”) won’t refund the cost of air tickets she bought (using her Aqua credit card), which she says were mis-sold to her. She brings her complaint under section 75 of the Consumer Credit Act 1974.backgroundIn April... (2 pages)View decision -
Decision Reference DRN3974555
29 Nov 2018 NewDay Ltd UpheldBanking and creditMrs P complains about the service she’s received from NewDay Ltd (“ND”) in relation to her credit card account.background Mrs P says she received a phone call from a third party business that I’ll call Business A, during which she agreed to buy three web addresses ... (2 pages)View decision
