We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2553 results
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Decision Reference DRN1731440
29 Nov 2019 NewDay Ltd Not upheldBanking and creditMr M complains that he didn’t receive the correct promotional gift card when he took out a credit card with NewDay Ltd.backgroundOn 3 May 2019 Mr M applied for a credit card though an advert on a retailer’s website. It said that he’d receive a £30 gift card to spend with that retailer if h... (2 pages)View decision -
Decision Reference DRN1858893
10 Jul 2015 NewDay Ltd UpheldBanking and creditMrs H complains that NewDay Ltd will not refund sums debited to her credit card account, and interest and charges, after she was victim of a scam. She brings this complaint under section 75 of the Consumer Credit Act 1974. She is represented in bringing this compl... (2 pages)View decision -
Decision Reference DRN-3568121
3 Aug 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3568121 The complaint Mrs B complains that NewDay Ltd won’t refund the payment she made to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts aren’t in dispute, so I’ll focus on giving the reasons for my deci... (2 pages)View decision -
Decision Reference DRN-3386769
21 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3386769 The complaint Mr B complains that NewDay Ltd (“NewDay”) has refused to refund payments he made to Toroption using his NewDay (Opus) Mastercard credit card. Mr B says that Toroption were operating a scam and stole his money. What happened The circumstances of this complaint are... (5 pages)View decision -
Decision Reference DRN4032175
31 Oct 2014 NewDay Ltd UpheldBanking and creditMr A complains NewDay Ltd breached its contract with him. It put a prolonged block on his account which was unnecessary and caused him a financial loss as well as distress.our initial conclusionsThe adjudicator didn’t consider NewDay had made an error when it put a block on the ... (2 pages)View decision -
Decision Reference DRN6606169
9 Feb 2018 NewDay Ltd UpheldBanking and creditMr K complains that NewDay Ltd (NewDay), trading as Marbles, took too long to reverse a cheque payment. backgroundMr K paid a cheque into his Marbles account on 25 May 2017. The cheque was applied to his account on 1 June and Mr K continued to use his account. But on... (2 pages)View decision -
Decision Reference DRN-4376299
17 Jan 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4376299 The complaint Miss B has complained about NewDay Ltd’s actions in respect of a credit account she has with it. What happened Miss B has an account with NewDay. She’s explained that she didn’t receive an item she’d ordered from a third party, using her NewDay finance. NewDay say... (1 page)View decision -
Decision Reference DRN9265924
14 Sep 2016 NewDay Ltd UpheldBanking and creditMrs J complains a sofa she bought using her NewDay Ltd credit card isn’t of satisfactory quality. She wants NewDay to refund her under section 75 of the Consumer Credit Act 1974. backgroundIn January 2016, Mrs J bought a new sofa suite from “A” using her NewDay credit ... (2 pages)View decision -
Decision Reference DRN-3349909
3 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3349909 The complaint Mr N complains that NewDay Ltd has refused to refund transactions (made using his NewDay credit card) to a fraudulent binary options company. What happened Mr N received a call from a representative of XMarkets.com (XMarkets) who sold him an investment opportunity... (7 pages)View decision -
Decision Reference DRN5203384
11 Oct 2016 NewDay Ltd Not upheldBanking and creditMr W complains that NewDay Ltd won’t remove late and non-payment markers from his credit file.backgroundMr W moved house shortly after opening a store card account. NewDay received returned mail from his address, so stopped any further letters and statements from being ... (2 pages)View decision