We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2553 results
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Decision Reference DRN3426042
19 Jul 2017 NewDay Ltd Not upheldBanking and creditMr R complains that he was wrongly charged by NewDay Ltd for going over the limit on his credit card and would like the charge to be refunded.backgroundMr R has a credit card account with NewDay Ltd which has a credit limit of £500. NewDay charged him when he went ov... (1 page)View decision -
Decision Reference DRN7982123
29 Jun 2015 NewDay Cards Ltd UpheldBanking and creditMrs K complains that NewDay Cards Limited is requiring her to repay the outstanding debt on a Debenhams credit card. She says she did not use the credit card and is not liable for the debt.Mrs K is represented in her complaint by her daughter, Ms D. backgroundMrs K ap... (2 pages)View decision -
Decision Reference DRN-3853990
12 Dec 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3853990 The complaint Mr P complains about a claim NewDay Ltd (‘NewDay’) handled for him in relation to a transaction on his credit card. What happened Mr P bought an annual membership to a gym (‘the supplier’) in 2019 using his credit card. However, because of the restrictions put in ... (5 pages)View decision -
Decision Reference DRN1556265
23 Sep 2015 NewDay Ltd Not upheldBanking and creditMrs B complains that NewDay Ltd declined her application for credit without giving a valid reason. backgroundIn May 2015, Mrs B applied for a credit account while at a retail store. Her credit application was declined. Mrs B says she was embarrassed by this experience ... (2 pages)View decision -
Decision Reference DRN1894786
29 Aug 2017 NewDay Ltd Not upheldBanking and creditMr H complains that NewDay Ltd mis-sold him a credit card. He says that he waspressured into taking out the card and didn’t need it; he wasn’t given a clear explanation about the interest or the terms and conditions. backgroundMr H applied for his card in a depa... (2 pages)View decision -
Decision Reference DRN5560621
16 Mar 2018 NewDay Ltd Not upheldBanking and creditMrs B and Ms B are unhappy NewDay Ltd weren’t able to help with a dispute over a damaged hire car.backgroundMrs B had a joint account with her daughter Ms B. The problems related to a vehicle hired in May 2017. When it was returned 12 days later some damage was noted. ... (2 pages)View decision -
Decision Reference DRN8601568
3 Mar 2018 NewDay Ltd UpheldBanking and creditMr B complains about the service he received from NewDay Ltd. He wants the charges refunded and adverse findings removed from his credit file.backgroundMr B complains about the interest charged on his account with NewDay.Mr B made purchases in April and May 2017. He s... (2 pages)View decision -
Decision Reference DRN5659942
9 Jun 2015 NewDay Ltd Not upheldPayment protection insurance (PPI)Mr S complains that NewDay Ltd (“NewDay”) mis-sold him a payment protection insurance (“PPI”) policy alongside a credit card in 2001.He has told us that he did not know it had been added to his account and that he did not need it. He also thinks that it was not suita... (3 pages)View decision -
Decision Reference DRN-3169494
21 Apr 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3169494 The complaint Mr T complains that NewDay Ltd (“NewDay”) has refused to refund payments he made to what he believed was a legitimate binary options trading company (Tradorax). These payments were made using Mr T’s NewDay Mastercard credit card. What happened The circumstances o... (4 pages)View decision -
Decision Reference DRN-4844221
29 Oct 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4844221 The complaint X complains about the way in which NewDay Ltd, operating under its Marbles credit card brand, handled her claim after a holiday company provided her with an unsatisfactory holiday package. What happened X is a wheelchair user who travels with a family member; t... (3 pages)View decision