We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2553 results
-
Decision Reference DRN-3704837
11 Oct 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3704837 The complaint Mrs B complains that NewDay Ltd unfairly declined her claim under the Consumer Credit Act 1974 (“CCA”). What happened In September 2015, Mrs B, along with her husband, bought membership with a holiday club called “E” 1 . The total cost of the membership was £10,50... (6 pages)View decision -
Decision Reference DRN-4090362
11 Jul 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4090362 The complaint Mr A complains that NewDay Ltd trading as Fluid Credit Card won’t refund money he says he didn’t receive from a cash machine. What happened Mr A says he tried to use a cash machine to take out money on 27 June 2022. But that no money was dispensed, and his card w... (3 pages)View decision -
Decision Reference DRN-5380608
10 Mar 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5380608 The complaint Mr E complains that NewDay Ltd trading as Aquacard was irresponsible in its lending to him. He wants the interest he has paid on his account refunded. What happened Mr E was provided with an Aqua credit card by NewDay in November 2020. The initial credit limit ... (6 pages)View decision -
Decision Reference DRN6626950
30 Mar 2019 NewDay Ltd Not upheldBanking and creditMiss D complains about a NewDay Ltd credit card which she says was mis-sold to her.backgroundIn August 2018 Miss D went to a third party store where she was sold a NewDay credit card. She makes two complaints about this card. Firstly, she says it was mis-sold bec... (2 pages)View decision -
Decision Reference DRN3872413
4 Apr 2016 NewDay Ltd UpheldBanking and creditMr S complains that NewDay Ltd won’t give him a refund for an item he bought (and the associated customs charges) using his credit card. He says the item wasn’t delivered.backgroundDates and times are important to this complaint.Mr S ordered an item online. He paid ... (2 pages)View decision -
Decision Reference DRN2204721
2 Dec 2016 NewDay Ltd Not upheldBanking and creditMiss D complains that NewDay Ltd won’t reimburse money taken from her credit card account. She says the payments were made without her knowledge or agreement.backgroundAt the end of June 2016, Miss D contacted NewDay to report that her credit card had been used to make... (2 pages)View decision -
Decision Reference DRN4555206
26 Nov 2018 NewDay Ltd UpheldBanking and creditMiss G complains about issues she’s experienced with a car purchased with a credit card from NewDay Ltd.backgroundI issued a provisional decision on this complaint a copy of which is attached and forms part of this final decision.In my provisional decision I explaine... (2 pages)View decision -
Decision Reference DRN2132872
31 Oct 2014 NewDay Ltd Not upheldPayment protection insurance (PPI)Mr R’s complaint is about the sale of a regular premium payment protection insurance (PPI) policy attached to his credit card. Mr R says that NewDay Ltd (NewDay) mis-sold the policy to him. backgroundMr R took out a credit card in 2000. Mr R says PPI was added to his account without hi... (3 pages)View decision -
Decision Reference DRN3995826
22 Mar 2016 NewDay Ltd Not upheldBanking and creditMr Z complains that NewDay Ltd will not refund a payment he made from his credit card account.backgroundMr Z bought an airline ticket from a third party retailer online. When he went to the airport he was unable to use the ticket. He complained to NewDay and asked... (2 pages)View decision -
Decision Reference DRN2378075
25 Apr 2016 NewDay Ltd Not upheldBanking and creditMiss D complains about some disputed transactions on her account and the subsequent service received from NewDay Limited.backgroundIn July 2015, having been requested by Miss D, NewDay sent a new card and PIN to Miss D. But Miss D says that these were never received. ... (2 pages)View decision