We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2553 results
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Decision Reference DRN4555206
26 Nov 2018 NewDay Ltd UpheldBanking and creditMiss G complains about issues she’s experienced with a car purchased with a credit card from NewDay Ltd.backgroundI issued a provisional decision on this complaint a copy of which is attached and forms part of this final decision.In my provisional decision I explaine... (2 pages)View decision -
Decision Reference DRN2132872
31 Oct 2014 NewDay Ltd Not upheldPayment protection insurance (PPI)Mr R’s complaint is about the sale of a regular premium payment protection insurance (PPI) policy attached to his credit card. Mr R says that NewDay Ltd (NewDay) mis-sold the policy to him. backgroundMr R took out a credit card in 2000. Mr R says PPI was added to his account without hi... (3 pages)View decision -
Decision Reference DRN3995826
22 Mar 2016 NewDay Ltd Not upheldBanking and creditMr Z complains that NewDay Ltd will not refund a payment he made from his credit card account.backgroundMr Z bought an airline ticket from a third party retailer online. When he went to the airport he was unable to use the ticket. He complained to NewDay and asked... (2 pages)View decision -
Decision Reference DRN-3772127
30 Nov 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3772127 The complaint Mrs C complains NewDay Ltd (NewDay) failed to deal with a section 75 claim fairly. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giving my reasons for my decision. What I’ve dec... (2 pages)View decision -
Decision Reference DRN2378075
25 Apr 2016 NewDay Ltd Not upheldBanking and creditMiss D complains about some disputed transactions on her account and the subsequent service received from NewDay Limited.backgroundIn July 2015, having been requested by Miss D, NewDay sent a new card and PIN to Miss D. But Miss D says that these were never received. ... (2 pages)View decision -
Decision Reference DRN-3554149
22 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3554149 The complaint Mrs M complains that NewDay Ltd trading as House Of Fraser (“NewDay”) unfairly declined her claim under the Consumer Credit Act 1974 (“CCA”). What happened In September 2015, Mrs M, along with her husband, bought membership with a holiday club called “E” 1 . The t... (6 pages)View decision -
Decision Reference DRN-2942727
26 Jul 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2942727 The complaint Miss L’s complaint is that NewDay Ltd (“NewDay”) won’t reimburse her after she said she was the victim of fraud. What happened Miss L has a credit card account with NewDay. From December 2016 three charges started leaving her account each month, each seemingly to ... (5 pages)View decision -
Decision Reference DRN-5986082
9 Dec 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5986082 The complaint Mrs M has complained about how NewDay Ltd (NewDay) handled a refund claim she made. What happened As all parties are familiar with the circumstances of this complaint, I’ll be setting these out, as necessary, alongside my findings below. What I’ve decided – and... (2 pages)View decision -
Decision Reference DRN4175357
27 Aug 2015 NewDay Ltd Not upheldBanking and creditMrs H complains because NewDay Ltd has refused her request for a refund.“M”, a limited company, represents Mrs H in her complaint.our initial conclusionsOur adjudicator looked at Mrs H’s complaint that NewDay should give her compensation because of the rights she has... (1 page)View decision -
Decision Reference DRN3925711
27 Mar 2017 NewDay Ltd Not upheldBanking and creditMiss W complains that NewDay Limited won’t refund the cost of liposuction treatment that she paid for, in the main, using her NewDay credit card. She brings her complaint under section 75 of the Consumer Credit Act 1974.backgroundMiss W contracted with a supplier, wh... (4 pages)View decision