We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2553 results
-
Decision Reference DRN-3996314
1 Mar 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3996314 The complaint Mr A complains about the behaviour of NewDay Ltd trading as Marbles (“Marbles”) in relation to a chargeback and a claim he made under Section 75 of the Consumer Credit Act 1974 (“Section 75”). What happened Mr A used his Marbles credit card to pay for a holiday. S... (4 pages)View decision -
Decision Reference DRN1726287
21 Nov 2014 NewDay Cards Ltd Not upheldBanking and creditMrs C complains about the customer service she received from NewDay Cards Ltd (trading as Aqua) when she called it in May 2014.our initial conclusionsMrs C complains about the way she was spoken to on the phone in May 2014. Aqua accepts the service she received was below the s... (2 pages)View decision -
Decision Reference DRN8059511
3 Feb 2015 NewDay Ltd Not upheldBanking and creditMr Q complains about delay by NewDay Ltd (trading as Aqua) in updating his credit file, to show that he was making regular payments on a new credit card.background Mr Q says he had chosen the card as one which would help him to build up his credit rating. But when he checked with cred... (2 pages)View decision -
Decision Reference DRN-1565046
8 Jul 2020 NewDay Ltd Not upheldBanking and PaymentsComplaint Mr A complains that NewDay Ltd trading as Aqua contacted him on a Sunday morning at 8am to discuss a missed payment on his account. He also complains that NewDay Ltd trading as Aqua misled him about the purpose of the call. Background Mr A had a credit card account with Aqua. He ... (3 pages)View decision -
Decision Reference DRN5113370
28 Aug 2015 NewDay Ltd Not upheldBanking and creditMiss G complains that NewDay Ltd will not refund transactions on her credit card account she said she didn’t make or allow anyone else to make either.backgroundMiss G made genuine transactions using her card while she was abroad. But Miss G has also disputed transacti... (2 pages)View decision -
Decision Reference DRN3150642
11 Jul 2014 NewDay Cards Ltd Not upheldBanking and creditMr T complains that NewDay Cards Limited (formerly Sav Credit Limited) removed his accrued cash- back and that it allowed transactions on his credit card account that took him over his credit limit. He wants charges applied for exceeding his credit limit to be refunded. our initial... (2 pages)View decision -
Decision Reference DRN-2915719
8 Jul 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2915719 The complaint Mr B complains that NewDay Ltd trading as Aqua lent irresponsibly when it increased his credit limit on several occasions. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. In my provisional decision... (3 pages)View decision -
Decision Reference DRN3044214
5 Sep 2018 NewDay Ltd Not upheldBanking and creditMr B complains that NewDay Ltd trading as Aqua irresponsible increased his credit limit and then increased his interest rate making it difficult for him to repay. He’d like the interest rate returned to the previous rate and any adverse information removed from his cr... (3 pages)View decision -
Decision Reference DRN4587487
25 Aug 2017 NewDay Ltd Not upheldBanking and creditMr P has complained NewDay Ltd, trading as Aqua, wouldn’t give him a cash advance on his credit card paid into his bank account.backgroundMr P wanted to pay for a car privately with cash. He asked Aqua to transfer £2,000 into his bank account as a cash advance on... (2 pages)View decision -
Decision Reference DRN3256946
6 Jun 2014 NewDay Ltd UpheldBanking and creditMr B complains that NewDay Ltd trading as Progressive Credit Limited made incorrect entries on his credit file.our initial conclusionsThe adjudicator recommended this complaint be upheld. Mr B received notification of search entries on his credit file made by Progressive. These co... (2 pages)View decision