We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2165 results
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Decision Reference DRN-5272851
5 Feb 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5272851 The complaint Mr F complains NewDay Ltd trading as Aqua irresponsibly lent to him. Mr F is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr F himself. What happe... (5 pages)View decision -
Decision Reference DRN-4516319
20 Dec 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4516319 Complaint Mr C has complained about a credit card and subsequent credit limit increases NewDay Ltd (trading as “Aqua”) provided to him. He says the limit on his credit card was automatically raised multiple times without request at times when his life was difficult. Background ... (10 pages)View decision -
Decision Reference DRN-3132233
29 Oct 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-3132233 The complaint Mr J complains that NewDay Ltd trading as Aqua has registered a default against his account without contacting him to set up a repayment plan. What happened Mr J contacted Aqua on 11 December 2019 to inform them he was suffering financial difficulties due to a per... (4 pages)View decision -
Decision Reference DRN-2818925
14 May 2021 NewDay Ltd UpheldBanking and PaymentsDRN-2818925 Complaint Mr A has complained that NewDay Ltd (trading as “Aqua”card) irresponsibly provided him with credit card limit increases, which increased his debt. He’s also said that Aqua failed to respond to his needs by sending his account statements in an alternative format when h... (11 pages)View decision -
Decision Reference DRN-5287014
27 Jan 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5287014 Complaint Mr B has complained about a credit card NewDay Ltd (trading as “Aqua”) provided to him. He says that the credit card and the subsequent limit increases were unaffordable for him and he borrowed from friends, family and other lenders to make his payments. This resul... (6 pages)View decision
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