We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2421 results
-
Decision Reference DRN5761294
31 Jan 2019 NewDay Ltd Not upheldBanking and creditMrs R complains that NewDay Ltd (NewDay) shouldn’t have passed her debt on to a debt collection company, D. She’s also unhappy with the information NewDay has given her throughout.backgroundMrs R had a credit card with NewDay. She lost her job in 2017 and fell into arr... (4 pages)View decision -
Decision Reference DRN-2800437
12 Aug 2021 NewDay Ltd UpheldBanking and PaymentsDRN-2800437 The complaint Mr N complains that NewDay Ltd trading as Marbles Card (“NewDay”) lent to him when it shouldn’t have. What happened Mr N took out a branded credit card in January 2017 with a limit of £900. There were then four credit increases to the credit limit between June 201... (3 pages)View decision -
Decision Reference DRN5724583
4 Aug 2016 NewDay Ltd Not upheldBanking and creditMrs J complains that NewDay Limited has recorded a default on her credit file but didn’t give her any notice of the default.backgroundMrs J has a store card account with NewDay. She used it to make a purchase in December 2014. But she didn’t pay any money to New... (2 pages)View decision -
Decision Reference DRN-2689634
19 Mar 2021 NewDay Ltd UpheldBanking and PaymentsDRN-2689634 The complaint Ms Q thinks that NewDay Ltd, trading as Aqua, lent to her irresponsibly when approving her for a credit card and when the credit limit on the card was later increased. What happened Ms Q applied for an Aqua credit card in December 2017. The credit application was ... (4 pages)View decision -
Decision Reference DRN-2762234
20 Apr 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2762234 The complaint Miss F is unhappy that NewDay Ltd, trading as Aqua loans, approved her for a credit account which wasn’t affordable for her at that time, and also that they didn’t recognise that she was experiencing financial difficulties during the time that she was using the cr... (4 pages)View decision -
Decision Reference DRN-3365969
19 Apr 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3365969 The complaint Mr B complains that NewDay Ltd trading as Aqua and Marbles lent irresponsibly when it approved his credit card applications and later increased the credit limit. What happened Mr B applied for a Marbles credit card in October 2016. In his application, Mr B said he... (3 pages)View decision -
Decision Reference DRN-3686912
7 Sep 2022 NewDay Ltd UpheldInsuranceDRN-3686912 The complaint Miss S complained that her credit card payment protection insurance (“PPI”) policy was cancelled in 2019 without her consent, and that NewDay Ltd (“NewDay”) did not comply with her request to reinstate the policy. Miss S also said that because of the cancellation,... (4 pages)View decision -
Decision Reference DRN-4697556
30 Jul 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4697556 The complaint Mr F complains NewDay Ltd trading as Fluid treated him unfairly in respect of a credit card account after he suffered financial difficulties due to health conditions. What happened Mr F holds a credit card account with NewDay. Unfortunately, due to physical and... (5 pages)View decision -
Decision Reference DRN-3725240
29 Sep 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3725240 The complaint Mr H complains NewDay Ltd (NewDay) having agreed he could make an overpayment to his credit card account for a car purchase, then refused the transaction and took over a month to return the funds to his bank account. What happened Mr H says he telephoned NewDay in... (3 pages)View decision -
Decision Reference DRN-5267625
16 Jan 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5267625 The complaint Mrs R complains that NewDay Ltd trading as Aquacard (NewDay) was irresponsible to open a credit account for her and to later increase the credit limit. Mrs R has brought her complaint via a representative but I will refer to her throughout for simplicity. Wha... (5 pages)View decision
