We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2421 results
-
Decision Reference DRN-4238621
8 Aug 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4238621 The complaint Mr B complains that the interest rate NewDay Ltd (trading as Aqua) charges on his credit card is too high. What happened Mr B has held a credit card with NewDay since April 2019. In April 2022 it told him it had decided to increase the interest rate on his account... (2 pages)View decision -
Decision Reference DRN-3757746
25 Oct 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3757746 The complaint Mr M has complained that NewDay Ltd trading as Aqua irresponsibly lent to him. What happened Mr M opened a credit card account with NewDay (trading as Aqua) in April 2021. His credit limit was £900. In August 2021 it was increased to £1,200. Mr M is represented by... (2 pages)View decision -
Decision Reference DRN-4289051
16 Jan 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4289051 The complaint Mrs S complains that the layout of her statement in relation to a credit card held with NewDay Ltd trading as John Lewis Partnership Credit (“NewDay”) is misleading. What happened Mrs S is unhappy about the layout of her credit card statement. She says that the s... (2 pages)View decision -
Decision Reference DRN-5751682
24 Oct 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5751682 The complaint Mrs S complained because NewDay Ltd, trading as John Lewis Partnership Card, refused to refund her for a transaction which she said she hadn’t authorised. What happened On 4 December 2024, Mrs S saw a pending transaction for £829.84 on her credit card which sh... (3 pages)View decision -
Decision Reference DRN4067200
20 Jan 2020 NewDay Ltd Not upheldBanking and creditMr M makes a number of complaints about how NewDay Ltd has handled his credit card account.BackgroundMr M opened a NewDay credit card account and makes a number of complaints about a promised 10% discount he was offered on an eligible purchase, an interest free period he didn’t receive and... (2 pages)View decision -
Decision Reference DRN9986964
16 Dec 2019 NewDay Ltd UpheldBanking and creditMs C complains about her NewDay Ltd credit card. She says the business lent irresponsibly to her and worsened her financial situation.backgroundMs C had a credit card with NewDay. During the time she had the account her balance increased dramatically. And her credit limit was raised consid... (3 pages)View decision -
Decision Reference DRN-3801438
14 Dec 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3801438 The complaint Mr B says NewDay Ltd irresponsibly lent to him. What happened This complaint is about two credit cards provided by NewDay Ltd to Mr B. It seems the Aqua account opened in January 2013 with a credit limit of £250. This account had a number of credit increases over ... (4 pages)View decision -
Decision Reference DRN0882560
30 Nov 2017 NewDay Ltd Not upheldBanking and creditMr V complains NewDay Ltd unfairly increased the interest rate on his credit card. backgroundNewDay increased Mr V’s credit card interest rate twice. It says this happened after credit risk assessments. Mr V says this is unfair as he’s made all the required payments ... (1 page)View decision -
Decision Reference DRN-3571623
25 Jul 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3571623 The complaint Mr P says NewDay Ltd (“NewDay”) irresponsibly lent to him. He has requested that the interest and late payment charges he paid on the account be refunded. What happened This complaint is about a credit card account provided by NewDay to Mr P. The account was opene... (4 pages)View decision -
Decision Reference DRN9009038
14 Mar 2017 NewDay Ltd Not upheldBanking and creditMr N complained that NewDay had registered a default on his credit file without first sendinghim a default notice. He wants the default removed and more compensation.backgroundI issued a provisional decision on this complaint.On 15 September 2016, NewDay sent a lett... (3 pages)View decision
