We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
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Decision Reference DRN-4446135
25 Jan 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4446135 The complaint Mr S complains NewDay Ltd reduced the credit limit on his credit card from £4,500 to £1,100 without notice. What happened Mr S received an email on 14 June 2023 to tell him his credit limit would be reducing. He says he called them up, as although he knew they cou... (2 pages)View decision -
Decision Reference DRN-4910624
17 Jul 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4910624 The complaint Mr D complains that NewDay Ltd hasn’t accepted his payments on his credit card accounts. What happened I issued a provisional decision setting out what had happened and what I thought about the complaint. I’ve copied the relevant parts of that decision below – ... (3 pages)View decision -
Decision Reference DRN9582764
9 Oct 2015 NewDay Ltd UpheldBanking and creditMiss B complains that NewDay Ltd harassed her when she missed payments to her account, provided poor customer service and handled her complaint badly. backgroundMiss B fell into arrears on a store card provided by NewDay. She felt harassed when it phoned chasing pay... (3 pages)View decision -
Decision Reference DRN9364958
3 May 2018 NewDay Ltd Not upheldBanking and creditMs M complains about an increase to her credit card account limit made by NewDay Ltd.backgroundMs M has a store branded credit card with NewDay. She said that she’s unhappy that NewDay has increased her credit limit from £500 to £650. She said she’s always declin... (2 pages)View decision -
Decision Reference DRN8027793
28 Sep 2018 NewDay Ltd UpheldBanking and creditMr C complains that it was irresponsible for NewDay Ltd (NewDay) to give him a credit card and then regularly increase his limit without checking he could afford it. backgroundMr C opened a credit card account with NewDay in late 2013, and was given a credit lim... (3 pages)View decision -
Decision Reference DRN-1399964
5 Mar 2020 NewDay Ltd UpheldBanking and PaymentsDRN-1399964 The complaint Mr L complains about a default that was recorded on his credit file by NewDay Ltd (“NewDay”). What happenedMr L held a credit card account with NewDay. In July 2017 the account fell into arrears and NewDay sent a default notice soon after. That default notice stat... (3 pages)View decision -
Decision Reference DRN2506663
21 Dec 2018 NewDay Ltd Not upheldBanking and creditMr M complains that NewDay Ltd (NewDay) hasn’t refunded money he spent on a product that turned out to be substantially different from what was promised. He says it wouldn’t provide information to help him get the money back through another company either.background Mr ... (2 pages)View decision -
Decision Reference DRN0131777
3 Oct 2014 NewDay Ltd Not upheldPayment protection insurance (PPI)Mr A’s complaint is about the compensation offered to him by NewDay Ltd (NewDay) in respect of a mis-sold payment protection insurance (PPI) policy.background In 2012 Mr A complained to NewDay about the sale of a PPI policy. The policy was sold to him in connection with a credit card.... (2 pages)View decision -
Decision Reference DRN-3184296
29 Nov 2021 NewDay Ltd UpheldBanking and PaymentsDRN-3184296 The complaint Mr K is unhappy that he wasn’t made aware by NewDay Ltd that he wasn’t able to complete a balance transfer between two differently branded NewDay administered credit accounts. What happened Mr K applied for a NewDay administered credit account as he wanted to take... (4 pages)View decision -
Decision Reference DRN-4294332
4 Dec 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4294332 The complaint Mr G complains that he is required to provide a one time passcode (OTP) when shopping online using his credit card held with NewDay Ltd. What happened Mr G complains that he is unbale to use his NewDay credit card for online purchases because he lives in a remote ... (2 pages)View decision
