We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2568 results
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Decision Reference DRN7480506
6 Jun 2019 NewDay Ltd UpheldBanking and creditMrs N complains that NewDay Ltd irresponsibly lent to her in allowing her a credit card when she was struggling with other debts. She would like them to refund all interest and charges and remove any negative information from her credit file. backgroundIn September 2015, Mrs D applied for ... (3 pages)View decision -
Decision Reference DRN9986964
16 Dec 2019 NewDay Ltd UpheldBanking and creditMs C complains about her NewDay Ltd credit card. She says the business lent irresponsibly to her and worsened her financial situation.backgroundMs C had a credit card with NewDay. During the time she had the account her balance increased dramatically. And her credit limit was raised consid... (3 pages)View decision -
Decision Reference DRN8197104
26 Nov 2014 NewDay Ltd Not upheldBanking and creditMs G has complained about the limitations NewDay Ltd has placed on using her store card account – both in blocking her account and only using telephone or letters to communicate with her.backgroundMs G has had one specific store card account since 1997. This is now managed by NewDay. As ... (2 pages)View decision -
Decision Reference DRN4671304
17 Sep 2014 NewDay Ltd Not upheldBanking and creditMr F complains that NewDay Ltd withdrew a credit facility on his store card. backgroundMr F took out a store card with the predecessor of NewDay in 1996. The card was due to expire in July 2013. NewDay wrote to Mr F in June 2013 to tell him that it had taken a decision not to renew hi... (2 pages)View decision -
Decision Reference DRN-3522874
30 Aug 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3522874 The complaint Mr D complains that NewDay Ltd (NewDay) marked his credit file. What happened Mr D had a marbles credit card from NewDay. The statement dated 22 March 2020 had a balance of £2,774.80 and the limit was £2,800. The minimum payment of £107.21 was due to be paid by 16... (3 pages)View decision -
Decision Reference DRN-4630311
27 Mar 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4630311 The complaint Mr T complains about the way in which NewDay Ltd communicate credit limit decreases. He feels that their communication is misleading and deceptive. Mr T isn’t disputing the credit limit decreases themselves but feels that the wording of NewDay’s letters implies th... (2 pages)View decision -
Decision Reference DRN0882560
30 Nov 2017 NewDay Ltd Not upheldBanking and creditMr V complains NewDay Ltd unfairly increased the interest rate on his credit card. backgroundNewDay increased Mr V’s credit card interest rate twice. It says this happened after credit risk assessments. Mr V says this is unfair as he’s made all the required payments ... (1 page)View decision -
Decision Reference DRN-5330015
2 Jul 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5330015 The complaint Miss B complains NewDay Ltd lent to her irresponsibly when they approved her application for a credit card. Miss B is represented by a claims management company in this complaint, but I’ll refer to her throughout my decision. What happened Miss B complains Ne... (3 pages)View decision -
Decision Reference DRN-3571623
25 Jul 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3571623 The complaint Mr P says NewDay Ltd (“NewDay”) irresponsibly lent to him. He has requested that the interest and late payment charges he paid on the account be refunded. What happened This complaint is about a credit card account provided by NewDay to Mr P. The account was opene... (4 pages)View decision -
Decision Reference DRN-3304507
11 Feb 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3304507 The complaint Mrs S is unhappy NewDay Ltd have cancelled her credit card account with them and left adverse information on her credit file. What happened The details of this complaint are well known to both parties, and were set out in my provisional decision, so I am not going... (2 pages)View decision