We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
-
Decision Reference DRN-3536405
13 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3536405 The complaint Mr B complains that NewDay Ltd have irresponsibly lent to him. What happened Mr B was approved for two NewDay credit cards which I will refer to as A and B. NewDay increased the credit limits on both cards, which I have detailed below. Card A – approved December 2... (6 pages)View decision -
Decision Reference DRN-4539593
4 Jan 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4539593 The complaint Ms G complains NewDay Ltd said she’d need a mobile phone if she wanted to carry on using her credit card. What happened Ms G says she’d had a John Lewis credit card for over 10 years and found it useful as she shopped at Waitrose on a regular basis meaning she ear... (3 pages)View decision -
Decision Reference DRN-3464086
13 Jul 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3464086 The complaint Mr S complains that NewDay Ltd (trading as Marbles) has recorded adverse information on his credit file about a credit card that he didn’t apply for. What happened In January 2020 Mr S became aware that a credit card account had been opened in his name and that th... (3 pages)View decision -
Decision Reference DRN6500563
19 Feb 2018 NewDay Ltd Not upheldBanking and creditMr M says it was irresponsible of NewDay Ltd to accept his application for a credit card, given his financial circumstances at the time.backgroundMr M applied for a credit card with NewDay in April 2016. NewDay accepted his application and set a credit limit of £450. ... (2 pages)View decision -
Decision Reference DRN-4115148
3 Oct 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4115148 The complaint Ms H complains that NewDay Ltd trading as Amazon Platinum Credit Card closed her account despite her ringing NewDay to see if she needed to take further action. What happened Ms H had a NewDay Amazon branded credit card, but NewDay wrote to Ms H in August 2022 to ... (3 pages)View decision -
Decision Reference DRN-2730149
30 Apr 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2730149 The complaint Mr H complains that NewDay Ltd didn’t correctly process his payment for a holiday and as a result the loyalty points he’d accrued on his card weren’t redeemed against the purchase price. He’d like NewDay Ltd to pay him the monetary value of the points he’d accrued... (3 pages)View decision -
Decision Reference DRN-3694009
9 Sep 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3694009 The complaint Mrs T complains that NewDay Ltd irresponsibly lent to her. Mrs T is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mrs T herself. What happened Mrs T a... (4 pages)View decision -
Decision Reference DRN-3057272
13 Oct 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-3057272 The complaint Miss F complained because NewDay Ltd, trading as Aqua, increased her credit limit. She said NewDay didn’t check she could afford to pay it back. Miss F wants NewDay to refund all interest charged on her card, and to remove all negative information from her credit ... (4 pages)View decision -
Decision Reference DRN-3830309
8 Feb 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-3830309 The complaint Mr S complains that NewDay Ltd, the issuer of his Amazon credit card, applied a late payment marker to his credit file. What happened Mr S says that NewDay allowed Amazon to use his credit card without his permission in February 2022 resulting in a late payment fo... (2 pages)View decision -
Decision Reference DRN-3747478
12 Oct 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3747478 The complaint Mrs A complains that NewDay Ltd acted irresponsibly when it increased the credit limit on her credit card. What happened Mrs A had a credit card account with NewDay. She says she was experiencing significant financial difficulties and was on a debt management plan... (6 pages)View decision
