We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
-
Decision Reference DRN-4705284
26 Mar 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4705284 The complaint Mrs S complains that NewDay Ltd trading as John Lewis Partnership (NewDay) is asking for identification documents she doesn’t have in order to apply for a credit card. What happened Mrs S has held and used a John Lewis Partnership (JLP) branded credit card for a n... (3 pages)View decision -
Decision Reference DRN-2809034
10 May 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2809034 The complaint Mr H complains that NewDay Ltd refused to transfer his credit card balance to his loan account. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute so instead I’ll focus on giv... (2 pages)View decision -
Decision Reference DRN8031684
18 Apr 2016 NewDay Cards Ltd Not upheldBanking and creditMr B complains, through his representative, that NewDay Cards Ltd won’t remove a default on his credit record.backgroundIn May 2004 Mr B opened an account with a third party organisation which then became NewDay Cards Ltd. It sent statements to Mr B every month an... (2 pages)View decision -
Decision Reference DRN-3835509
1 Dec 2022 NewDay Ltd Not upheldConsumer CreditDRN-3835509 The complaint Miss B complains that NewDay Ltd acted irresponsibly when they agreed to provide two credit card accounts and later increased the account limits to a level that was unaffordable. Miss B is represented by a claims management company (“the CMC”). What happened In Ma... (4 pages)View decision -
Decision Reference DRN-3268752
26 Apr 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3268752 The complaint Miss H complains that NewDay Ltd incorrectly recorded missed payments on her credit file after she made the payments due under her repayment plan. What happened Miss H is in a repayment plan after falling into financial difficulties. She says she contacted the com... (2 pages)View decision -
Decision Reference DRN-3234743
4 Jan 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3234743 The complaint Mr D complains that NewDay Ltd was irresponsible when it opened a credit card account for him in June 2015, and then increased the credit limit from £600 to £1,500 in September 2015. Mr D said his financial situation was already extremely poor before this. What h... (3 pages)View decision -
Decision Reference DRN8432465
16 Jul 2015 NewDay Cards Ltd Not upheldBanking and creditMr Y complains about the interest and charges that have been added to his credit card account with NewDay Cards Ltd. He is also unhappy that NewDay has added an arrangement to pay marker on his credit file.backgroundMr Y got into financial difficulties in 2008. H... (2 pages)View decision -
Decision Reference DRN-3425867
13 May 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3425867 The complaint Mr E complains that NewDay Ltd (‘NewDay’) irresponsibly gave him 2 credit card account facilities that he couldn’t afford. What happened On 8 November 2017, Mr E applied for and was given a credit card account with NewDay with a credit limit of £900 under the trad... (2 pages)View decision -
Decision Reference DRN-4395424
7 Nov 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4395424 The complaint Mr B complains about how NewDay Ltd dealt with him when he lost his job. What happened Mr B says he lost his job and contacted NewDay about his credit card account and debt in early 2023. He says NewDay didn’t respond or offer any help. NewDay accepts it didn’t re... (2 pages)View decision -
Decision Reference DRN-3020596
1 Sep 2021 NewDay Ltd UpheldBanking and PaymentsDRN-3020596 The complaint Mr V complains that NewDay Ltd lent irresponsibly when it increased the credit limit of his credit cards. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. In my provisional decision I explained why ... (5 pages)View decision
