We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
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Decision Reference DRN-3116470
21 Oct 2021 NewDay Ltd UpheldBanking and PaymentsDRN-3116470 The complaint Miss B complains that NewDay Ltd irresponsibly lent to her. What happened Miss B was approved for three NewDay credit cards which I will refer to as A, B and C. NewDay increased the credit limits on all three cards, which I have detailed below. Card A – approved A... (6 pages)View decision -
Decision Reference DRN4123825
8 May 2019 NewDay Ltd UpheldBanking and creditMr H complains that NewDay Ltd (trading as Marbles) sold his debt to a debt management company when it should not have done so.backgroundMr H contacted NewDay in May 2018 saying that he had applied for an IVA and he provided the relevant reference number. At the end o... (3 pages)View decision -
Decision Reference DRN-3473549
20 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3473549 The complaint Mr C has complained that NewDay Ltd trading as Marbles and Aqua irresponsibly lent to him. What happened Mr C opened a credit card account with NewDay (trading as Aqua) in October 2015. His credit limit was initially £300. In July 2016 his credit limit was increas... (3 pages)View decision -
Decision Reference DRN-2725519
8 Sep 2021 NewDay Ltd UpheldBanking and PaymentsDRN-2725519 The complaint Mrs S complains that NewDay Ltd repeatedly increased her credit limit on two credit cards. She says none of that lending was affordable and caused her financial difficulties. What happened Mrs S had two credit cards with NewDay, one opened in 2013 and the other in... (5 pages)View decision -
Decision Reference DRN-3385830
22 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3385830 The complaint Mr C complained because NewDay Ltd refused to refund him for transactions which he said he didn’t authorise. What happened On the morning of 7 April 2019, Mr C checked his NewDay account and saw that three payments, with associated non-sterling fees, had debited h... (4 pages)View decision -
Decision Reference DRN-5415838
3 Apr 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5415838 The complaint Miss C complains that NewDay Ltd (NewDay) were insensitive and unsupportive when she was vulnerable following the loss of her parents. What happened Miss C called NewDay on 14 February 2024 and told them her parents had died and that she’d been made homeless. S... (3 pages)View decision -
Decision Reference DRN-3953914
14 Feb 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-3953914 The complaint Mr W says that NewDay Ltd (who I’ll call “NewDay”) were unreasonable not to process a chargeback claim or to progress a claim under section 75 of the Consumer Credit Act (“section 75”) for him. What happened The details of this complaint are well known to both par... (2 pages)View decision -
Decision Reference DRN-4142791
5 Jun 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4142791 The complaint Mr K complains that NewDay Ltd lent to him irresponsibly. What happened In December 2019 Mr K applied for an Argos card. NewDay approved the application and gave Mr K a card with an initial credit limit of £500 The credit limit was increased to £500 in December 20... (3 pages)View decision -
Decision Reference DRN-5345507
31 Mar 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5345507 The complaint Mr G complains that NewDay Ltd lent to him irresponsibly. What happened NewDay provided Mr G with a credit card account in November 2021. Initially, his credit limit was set at £450; Mr G’s credit limit was then increased four times in the years that followed... (5 pages)View decision -
Decision Reference DRN9557495
7 Aug 2014 NewDay Ltd Not upheldBanking and creditMr B is unhappy that NewDay Ltd (formerly Progressive Credit Ltd), trading as Opus, being made aware of his ill-health failed to accept his debt repayment proposals, and that it has repeatedly ignored his question asking what its policy is for dealing with disabled customers.background ... (2 pages)View decision
