We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2568 results
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Decision Reference DRN0652397
29 Aug 2017 NewDay Ltd UpheldBanking and creditMiss C is unhappy with the way NewDay Ltd administered her credit card account.background Miss C said NewDay made a number of mistakes on her account. It’d failed to send her a new card when her old one expired. And she’d lost out on spending points while she waited... (2 pages)View decision -
Decision Reference DRN-4159374
4 Jul 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4159374 The complaint Mr G complains that NewDay Ltd trading as Amazon Platinum Credit Card gave him incorrect information which resulted in him missing out on a rebranded credit card and his account being closed. What happened Mr G received correspondence from NewDay that they were re... (2 pages)View decision -
Decision Reference DRN-3543475
5 Jul 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3543475 The complaint Mrs W complains that NewDay Ltd (“NewDay”) irresponsibly granted her three credit card accounts that she couldn’t afford to repay. What happened Mrs W entered into agreements with NewDay to have access to credit with three separate credit card accounts. The first,... (3 pages)View decision -
Decision Reference DRN-4506156
7 Mar 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4506156 The complaint Mr C is unhappy that NewDay Ltd trading as John Lewis Partnership Card declined his request for a credit limit increase and refused to tell him why. What happened Mr C opened an account with NewDay in August 2022 with a credit limit of £3000. In 2023 Mr C contacte... (2 pages)View decision -
Decision Reference DRN0006324
7 Feb 2019 NewDay Ltd Not upheldBanking and creditMs D complains that NewDay Ltd told her she could open a number of credit card accounts but then it suspended the accounts and assumed Ms D was the victim of fraud. Ms D is being helped in her complaint by her son.backgroundMs D says she had existing NewDay acco... (2 pages)View decision -
Decision Reference DRN-3359926
28 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3359926 The complaint Mr L complains NewDay Ltd irresponsibly lent him two credit cards, and a loan. What happened Mr L took out the following: Aqua credit card in May 2015 with an initial limit of £100 Marbles credit card in December 2016 with an initial limit of £600 Marbles loan ... (5 pages)View decision -
Decision Reference DRN-2800437
12 Aug 2021 NewDay Ltd UpheldBanking and PaymentsDRN-2800437 The complaint Mr N complains that NewDay Ltd trading as Marbles Card (“NewDay”) lent to him when it shouldn’t have. What happened Mr N took out a branded credit card in January 2017 with a limit of £900. There were then four credit increases to the credit limit between June 201... (3 pages)View decision -
Decision Reference DRN-4024710
1 Apr 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4024710 The complaint Miss M complains that NewDay Ltd trading as Fluid Credit Card irresponsibly allowed her to open a credit card account which was unaffordable. What happened Miss M says she opened the Fluid account in December 2021 but says the application should not have been appr... (2 pages)View decision -
Decision Reference DRN-4483828
28 Nov 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4483828 The complaint X complains about NewDay Ltd, trading as Pulse, as they’ve closed X’s credit card account and X can no longer transfer the balance to another bank. What happened I issued my provisional decision on 4 November 2023, and this is what I said: I’ve considered the rele... (5 pages)View decision -
Decision Reference DRN-4850509
3 Jul 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4850509 The complaint Miss W is complaining about NewDay Ltd because she says it lent irresponsibly when providing her with four different credit cards. What happened After various applications, Miss W opened the following credit card accounts with NewDay: Marbles – application 17 Jan... (5 pages)View decision