We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2101 results
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Decision Reference DRN5856142
20 May 2015 NewDay Ltd UpheldBanking and creditMiss T complains about the way that NewDay Ltd has handled her account. She wants it to buy back her account and give her compensation.backgroundMiss T has a store card account and set up a direct debit to pay off the minimum amount each month. Her card expired and ... (3 pages)View decision -
Decision Reference DRN-4743351
26 Apr 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4743351 The complaint Ms Y complains that NewDay Ltd, trading as Pulse Mastercard, continue to hold her liable for a debt which she considers to be settled. Specifically, Ms Y says she made NewDay a full and final settlement offer, which it accepted by cashing her cheque. So, it should... (3 pages)View decision -
Decision Reference DRN-5197681
7 Jan 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5197681 The complaint Miss H complains that NewDay Ltd irresponsibly lent to her. Miss H is represented by a claims management company in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Miss H herself. What ... (4 pages)View decision -
Decision Reference DRN-1790472
19 May 2020 NewDay Ltd Not upheldBanking and PaymentsDRN-1790472 The complaintMr T complains that NewDay Ltd (trading as Aqua) lent irresponsibly when it approved his credit card application and when it increased his credit limit. He also complains that NewDay didn't do enough to help him when he told them he was in financial difficulti... (3 pages)View decision -
Decision Reference DRN-3789164
7 Nov 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3789164 The complaint Mr G complains about arrears information recorded on his credit file by NewDay Ltd. What happened Mr G opened a credit card with NewDay in March 2018. Mr G later experienced some financial difficulties and fell into arrears. Mr G went on to arrange a Debt Manageme... (2 pages)View decision -
Decision Reference DRN-2487515
3 Jun 2021 NewDay Ltd UpheldBanking and PaymentsDRN-2487515 The complaint Mr M complains about NewDay Ltd and their decision to approve his credit card application as well as the credit limit increases applied to the account. What happened In May 2016, NewDay approved Mr M’s credit card application. They took into account Mr M’s annual ... (4 pages)View decision -
Decision Reference DRN3547818
28 Jan 2020 NewDay Ltd UpheldBanking and creditComplaintMrs P complains that NewDay Ltd didn't provide her with the service they should have in regard to her credit account She says that they failed to waive interest and charges when she explained her financial situation and applied a default when a repayment plan was in place.Bac... (3 pages)View decision -
Decision Reference DRN-3700216
14 Sep 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3700216 The complaint Ms B complains that NewDay Ltd acted irresponsibly when they agreed to provide her with two credit card accounts and subsequently increased her credit limits. What happened Ms B applied to NewDay for a Marbles Classic branded credit card in March 2016. NewDay asse... (4 pages)View decision -
Decision Reference DRN-5232425
12 Mar 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5232425 The complaint Mrs L’s complaint relates to a credit card she has with NewDay Ltd trading as Aquacard. She has said that she considers NewDay was irresponsible when it accepted her application, and later increased her credit limit on several occasions, as none were affordable... (3 pages)View decision -
Decision Reference DRN-3331952
22 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3331952 The complaint Ms R, through a representative, says NewDay Ltd irresponsibly lent to her. What happened Ms R took out a credit card from NewDay in October 2016, she was given a credit limit of £250. In October 2017 NewDay increased this to £500. Ms R says the lending was never a... (3 pages)View decision
