We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2101 results
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Decision Reference DRN9336267
10 Mar 2020 NewDay Ltd UpheldBanking and creditMiss N complains that NewDay Ltd gave her incorrect information about three refunded transactions and has miscalculated the amount she owed.backgroundMiss N says she received three refunds for purchases of £3.98, £20 and £78 in around October/November 2018. She says NewDay didn’t credit he... (2 pages)View decision -
Decision Reference DRN4099116
14 Sep 2016 NewDay Ltd UpheldPayment protection insurance (PPI)Mr M complains that he was mis-sold a monthly premium payment protection insurance (‘PPI’) policy. Although the PPI was sold by another business, as I understand it NewDay Ltd (NewDay) have accepted responsibility for the sale and so the complaint has been set up agains... (3 pages)View decision -
Decision Reference DRN6019964
12 May 2015 NewDay Ltd Not upheldBanking and creditMr S complains that NewDay Ltd has wrongly allowed him to exceed his credit limit and charged a fee. backgroundMr S has said NewDay has allowed transactions which have taken him over his credit limit and it should not do this. He wants NewDay only to authorise transa... (2 pages)View decision -
Decision Reference DRN-2138591
4 Jan 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2138591 The complaint Mr C complains that a hotel room he paid for using his Amazon credit card, issued By NewDay Ltd, wasn’t as described. What happened In February 2019 Mr C booked a hotel room through a booking website. Before making the booking, he contacted the hotel to explain th... (2 pages)View decision -
Decision Reference DRN-3169391
24 Jan 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3169391 The complaint Miss L complains that NewDay Ltd irresponsibly increased the credit limit on her account to unaffordable levels. She also complains that NewDay suspended the use of her account when she brought her complaint. What happened Miss L says the NewDay account was opened... (3 pages)View decision -
Decision Reference DRN-3600243
24 Aug 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3600243 The complaint Mr H complains that NewDay Ltd trading as Aqua gave him a credit card when it should have known he wouldn’t be able to repay what he borrowed. What happened Mr H applied for a credit card in December 2018. He told NewDay that he was employed and earning £27,000 a ... (3 pages)View decision -
Decision Reference DRN-4991306
30 Aug 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4991306 The complaint Miss B says NewDay Ltd, trading as Marbles, irresponsibly lent to her. What happened Miss B applied for a credit card from NewDay in January 2021. It was approved with a limit of £600. She was then given five credit limit increases as set out below: Increase d... (4 pages)View decision -
Decision Reference DRN5659942
9 Jun 2015 NewDay Ltd Not upheldPayment protection insurance (PPI)Mr S complains that NewDay Ltd (“NewDay”) mis-sold him a payment protection insurance (“PPI”) policy alongside a credit card in 2001.He has told us that he did not know it had been added to his account and that he did not need it. He also thinks that it was not suita... (3 pages)View decision -
Decision Reference DRN4845689
4 Oct 2019 NewDay Ltd Not upheldBanking and creditMr R complains about how NewDay Ltd dealt with a disputed credit card transaction.backgroundMr R says he told NewDay about a disputed transaction of about £55 that was later refunded to him. He says NewDay asked him to complete a form which he did and sent it back to NewDay. Mr R says he ... (2 pages)View decision -
Decision Reference DRN-4230574
6 Jul 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4230574 The complaint Mrs M complains that NewDay Ltd trading as House of Fraser (‘NewDay’) irresponsibly gave her a credit card account and credit limit increases that she couldn’t afford. What happened In May 1993, Mrs M applied for a credit card account with NewDay who were trading ... (3 pages)View decision
