We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
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Decision Reference DRN-4662346
15 Apr 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4662346 The complaint Miss W complains that NewDay Ltd acted irresponsibly in lending her a credit card account. What happened Miss W took out a credit card with NewDay in September 2018. The initial credit limit was £450. The credit limit was increased several times as follows: Febru... (6 pages)View decision -
Decision Reference DRN-3144158
19 Nov 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-3144158 The complaint Mr C complains that NewDay Ltd was irresponsible in its lending to him. What happened Mr C applied for a credit card with NewDay in February 2017 and received a £600 credit limit. The limit was then increased in August 2018 to £1,200. Mr C says at the time he was ... (2 pages)View decision -
Decision Reference DRN-4725783
22 Apr 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4725783 The complaint Mr W complains NewDay Ltd trading as John Lewis Partnership Card instantly turned him down for a credit card. He thinks NewDay are data harvesting. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve copie... (4 pages)View decision -
Decision Reference DRN-4481882
6 Dec 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4481882 The complaint Miss M complains that NewDay Ltd unfairly defaulted her account after agreeing to put it on hold. What happened Miss M was provided with a credit card by NewDay which she explained was being used and paid for by a family member. Sadly, the family member passed awa... (3 pages)View decision -
Decision Reference DRN-3765315
5 Dec 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3765315 The complaint Mrs T complains that NewDay Ltd didn’t uphold her claim after the supplier didn’t provide her with a refund for a returned item she acquired using her NewDay credit card. What happened Mrs T ordered a mobile phone on 30 August 2021. She returned the phone to the s... (3 pages)View decision -
Decision Reference DRN-3322730
27 Mar 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3322730 The complaint Mr T complains that he was unable to make a transaction on a credit card that was supplied to him through NewDay Ltd trading as Fluid Credit Card (“NewDay”). Mr T also complains that NewDay Ltd trading as Fluid Credit Card hadn’t taken into consideration his vulne... (3 pages)View decision -
Decision Reference DRN-4605927
7 Feb 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4605927 The complaint Mr C complains that NewDay Ltd trading as Amazon Card closed his account. What happened Mr C had an Amazon branded NewDay credit card. Through the application (app), he received a letter stating that the credit card was closing and that the account would be transf... (5 pages)View decision -
Decision Reference DRN-5012786
11 Sep 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5012786 The complaint Mr G, through a representative, says NewDay Ltd irresponsibly lent to him. What happened Mr G applied for a credit card from NewDay in August 2019. It was approved with a limit of £1,200. He was then given five credit limit increases until his limit reached £8,... (3 pages)View decision -
Decision Reference DRN8695844
27 Nov 2019 NewDay Ltd Not upheldBanking and creditMr T’s complaint concerns his credit card account with NewDay Ltd (NewDay). He feels he was given incorrect advice over the telephone by a NewDay agent and having acted on that advice it has led him into financial difficulties.backgroundMr T fell into arrears on his account around October ... (2 pages)View decision -
Decision Reference DRN-3878261
3 Jan 2023 NewDay Ltd Not upheldConsumer CreditDRN-3878261 The complaint Mr B complains that NewDay Ltd has lent to him irresponsibly. What happened Mr B opened a credit card account with NewDay in 2017 (Card 1) with a credit limit of £450. The credit limit on this card was increased to £1,100 in June 2018 and then increased a further ... (3 pages)View decision
