We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
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Decision Reference DRN-3872764
28 Mar 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3872764 The complaint Miss F is unhappy how NewDay Ltd trading as Marbles (NewDay) handled her request for help to recover money following the cancellation of airline flights. What happened In February 2021 Miss F booked some flights, scheduled for mid-September 2021. She booked them t... (3 pages)View decision -
Decision Reference DRN1974865
12 Mar 2020 NewDay Ltd Not upheldBanking and creditMr C is unhappy about the balance on his Marbles credit card and about the lack of communication from NewDay Ltd about his account over a number of years. backgroundI set out the background to this complaint and my provisional conclusions by way of a provisional decision – a copy of which ... (4 pages)View decision -
Decision Reference DRN-3642272
22 Sep 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3642272 The complaint Mr S complains that NewDay Ltd irresponsibly gave him a credit card he couldn’t afford to repay. What happened In September 2015, Mr S applied for a credit card with NewDay. He was given an initial credit limit of £250. The limit was increased to £900 in January 2... (2 pages)View decision -
Decision Reference DRN8745537
23 Sep 2015 NewDay Ltd Not upheldBanking and creditMr V says NewDay Ltd (trading as Aqua Card Services) hasn’t done the right thing since he told it that two payments had been made using his credit card which he didn’t recognise.background Mr V took out a new Aqua credit card in December 2013. He used it once but... (3 pages)View decision -
Decision Reference DRN-1525072
5 Jun 2020 NewDay Ltd Not upheldConsumer CreditDRN-1525072The complaintMr H complains NewDay Ltd have unfairly sold his credit card debt to a third party.What happenedIn February and March 2019, Mr H told NewDay he was going through bankruptcy proceedings. Mr H said he was told by NewDay his debt wouldn’t be sold to a third party. Mr H... (3 pages)View decision -
Decision Reference DRN-4780617
3 May 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4780617 The complaint Miss H complains that NewDay Ltd have acted irresponsibly by issuing her with a credit card and increasing her limit several times. What happened Miss H has a NewDay credit card and is struggling to make the minimum payment. Her minimum payment is less than the in... (5 pages)View decision -
Decision Reference DRN-3691767
9 Sep 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3691767 The complaint Ms D complains that NewDay Ltd trading as Aqua have irresponsibly lent to her. Ms D is represented by a claims management company in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Ms D he... (4 pages)View decision -
Decision Reference DRN-3605525
10 Nov 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3605525 The complaint Miss N complains that NewDay Ltd lent to her irresponsibly and charged high rates of interest. What happened Miss N took out an Aqua credit card with NewDay in March 2017 with an initial credit limit of £900, followed by three credit limit increases. The account w... (4 pages)View decision -
Decision Reference DRN5513437
26 Nov 2015 NewDay Ltd UpheldBanking and creditMrs C complains about a Debenhams credit card, which is provided by NewDay Ltd. She says she received poor customer service, and she wants compensation for the inconvenience.backgroundMrs C opened a credit card account when she visited Debenhams. Her application was appro... (2 pages)View decision -
Decision Reference DRN2988496
3 Aug 2016 NewDay Ltd UpheldBanking and creditMr N complains that NewDay Limited recorded a search on his credit file. He says he never applied for a NewDay product. He wants the search taken off.backgroundMr N says he never applied for a NewDay product. He thinks the search by NewDay on his credit file is a mistake. So he wants it re... (1 page)View decision
