We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
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Decision Reference DRN8031684
18 Apr 2016 NewDay Cards Ltd Not upheldBanking and creditMr B complains, through his representative, that NewDay Cards Ltd won’t remove a default on his credit record.backgroundIn May 2004 Mr B opened an account with a third party organisation which then became NewDay Cards Ltd. It sent statements to Mr B every month an... (2 pages)View decision -
Decision Reference DRN-3079881
4 Nov 2021 NewDay Ltd UpheldBanking and PaymentsDRN-3079881 The complaint Mrs N complains that NewDay Ltd irresponsibly increased the credit limit on her credit card account to unaffordable levels. What happened Mrs N says she accepts that NewDay was entitled to allow her to open her credit card account in 2017. She says she was working... (3 pages)View decision -
Decision Reference DRN-4415760
12 Feb 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4415760 The complaint Ms P complains that NewDay Ltd (NewDay)declined her application for a credit card with no explanation. She would NewDay to accept application. What happened The details of this complaint are well known to both parties so I wont repeat them again here. Instead I w... (2 pages)View decision -
Decision Reference DRN-3268752
26 Apr 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3268752 The complaint Miss H complains that NewDay Ltd incorrectly recorded missed payments on her credit file after she made the payments due under her repayment plan. What happened Miss H is in a repayment plan after falling into financial difficulties. She says she contacted the com... (2 pages)View decision -
Decision Reference DRN-3835509
1 Dec 2022 NewDay Ltd Not upheldConsumer CreditDRN-3835509 The complaint Miss B complains that NewDay Ltd acted irresponsibly when they agreed to provide two credit card accounts and later increased the account limits to a level that was unaffordable. Miss B is represented by a claims management company (“the CMC”). What happened In Ma... (4 pages)View decision -
Decision Reference DRN8432465
16 Jul 2015 NewDay Cards Ltd Not upheldBanking and creditMr Y complains about the interest and charges that have been added to his credit card account with NewDay Cards Ltd. He is also unhappy that NewDay has added an arrangement to pay marker on his credit file.backgroundMr Y got into financial difficulties in 2008. H... (2 pages)View decision -
Decision Reference DRN7152301
23 Jan 2017 NewDay Ltd Not upheldBanking and creditMiss W complains that NewDay Limited won’t refund to her the money that she paid for a bed and mattress. Her complaint is made against NewDay under section 75 of the Consumer Credit Act 1974. backgroundMiss W used a store credit card provided by NewDay to pay £219... (2 pages)View decision -
Decision Reference DRN3078547
18 Oct 2018 NewDay Ltd UpheldBanking and creditMr D complains that a link he was sent by NewDay Ltd (“NewDay”) directed him to adult content rather than the password reset he had expected.backgroundIn July 2017 Mr D tried to reset his password on his NewDay account. He couldn’t access the links he was given by ... (2 pages)View decision -
Decision Reference DRN-3425867
13 May 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3425867 The complaint Mr E complains that NewDay Ltd (‘NewDay’) irresponsibly gave him 2 credit card account facilities that he couldn’t afford. What happened On 8 November 2017, Mr E applied for and was given a credit card account with NewDay with a credit limit of £900 under the trad... (2 pages)View decision -
Decision Reference DRN-3234743
4 Jan 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3234743 The complaint Mr D complains that NewDay Ltd was irresponsible when it opened a credit card account for him in June 2015, and then increased the credit limit from £600 to £1,500 in September 2015. Mr D said his financial situation was already extremely poor before this. What h... (3 pages)View decision
