We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
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Decision Reference DRN-2713911
13 Apr 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2713911 The complaint Mr S is unhappy that NewDay Ltd didn’t provide him with information about an outstanding balance on his account and that they passed this debt to third party agencies and reported adverse information to his credit file and didn’t provide him with appropriate suppo... (3 pages)View decision -
Decision Reference DRN-5385530
25 Mar 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5385530 The complaint This complaint has been brought by Mr M, representing the estate of the late Miss P. Because Miss P’s estate is valued at under £5,000, no Grant of Probate or Letters of Administration are required, and I am satisfied Mr M is able to bring the complaint as the ... (2 pages)View decision -
Decision Reference DRN0165806
22 May 2015 NewDay Ltd UpheldBanking and creditMr W complains that NewDay Ltd incorrectly applied charges to his account and provided him with poor service when dealing with his complaint. backgroundIn November 2014, Mr W says that he tried to make an online payment for the full balance on his account but the paym... (2 pages)View decision -
Decision Reference DRN-3909703
19 Feb 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-3909703 The complaint Mr V complains that NewDay Ltd acted irresponsibly by opening several credit card accounts and increasing his credit limit. What happened Mr V complains about NewDay’s decision to open three credit card accounts and subsequently increase the credit limits on each.... (2 pages)View decision -
Decision Reference DRN-5270346
3 Feb 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5270346 The complaint Mr B, through a representative, says NewDay Ltd, trading as Marbles Card, irresponsibly lent to him. What happened Mr B opened a credit card with NewDay in January 2018. He was given a £300 credit limit. This was increased to £1,200 in June 2018, to £2,600 in O... (3 pages)View decision -
Decision Reference DRN-3538734
30 Aug 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3538734 The complaint Ms P complains that NewDay Ltd (“NewDay”) irresponsibly granted her credit that she couldn’t afford to repay. What happened NewDay approved several credit card applications for Ms P, as follows: Amazon credit card approved April 2018 with an initial credit limit o... (3 pages)View decision -
Decision Reference DRN0436566
17 Jan 2020 NewDay Ltd Not upheldPayment protection insurance (PPI)Mr T’s complaint is about how NewDay Ltd (NewDay) has calculated the compensation for a mis-sold payment protection insurance (PPI) policy that was taken out alongside a credit card.backgroundMr T took out a credit card with NewDay in April 2008 and alongside this he took out a PPI policy.... (3 pages)View decision -
Decision Reference DRN-3687513
8 Sep 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3687513 The complaint Ms B complains that NewDay Ltd lent to her irresponsibly. What happened In November 2016, Ms B applied to NewDay for a retailer branded credit card. NewDay approved Ms B’s application and agreed a credit limit of £1,000. In or around August 2017, NewDay increased ... (5 pages)View decision -
Decision Reference DRN-4472557
18 Jan 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4472557 The complaint Mr B complains that NewDay Ltd trading as Aqua (‘NewDay Ltd’) irresponsibly gave him a credit card that he couldn’t afford. What happened On 9 May 2021, Mr B applied for and was given a credit card with a credit limit of £900. The credit limit was increased to £1,... (2 pages)View decision -
Decision Reference DRN-5287893
10 Feb 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5287893 The complaint Mr T has complained that NewDay Ltd acted irresponsibly when it provided him with two credit cards in 2020 and 2022. Background Mr T applied for a ‘Marbles’ credit card with NewDay in August 2020. His application was approved, and he was provided with a card wi... (3 pages)View decision
