We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
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Decision Reference DRN-4309604
31 Oct 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4309604 The complaint Mr S says NewDay Limited, has treated him unfairly in relation to a transaction on his credit card which paid for flights for him and others. What happened In February 2021 Mr S used his NewDay credit card to make a payment for flight tickets for him and his fa... (4 pages)View decision -
Decision Reference DRN-5232425
12 Mar 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5232425 The complaint Mrs L’s complaint relates to a credit card she has with NewDay Ltd trading as Aquacard. She has said that she considers NewDay was irresponsible when it accepted her application, and later increased her credit limit on several occasions, as none were affordable... (3 pages)View decision -
Decision Reference DRN-4515032
10 May 2024 NewDay Ltd UpheldConsumer CreditDRN-4515032 The complaint Mr M complains that NewDay Ltd made it impossible for him to carry out a balance transfer. What happened Mr M had a store card account with a third party, who ceased trading. His account was sold to NewDay in 2021. NewDay closed his account, which meant that he co... (3 pages)View decision -
Decision Reference DRN-3331952
22 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3331952 The complaint Ms R, through a representative, says NewDay Ltd irresponsibly lent to her. What happened Ms R took out a credit card from NewDay in October 2016, she was given a credit limit of £250. In October 2017 NewDay increased this to £500. Ms R says the lending was never a... (3 pages)View decision -
Decision Reference DRN-3479382
29 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3479382 The complaint Mr R says NewDay Ltd (“NewDay”) irresponsibly lent to him. He has requested that the interest and late payment charges he paid on the account be refunded. What happened This complaint is about a credit card account, trading as Marbles, provided by NewDay to Mr R. ... (3 pages)View decision -
Decision Reference DRN9352505
13 Mar 2019 NewDay Ltd Not upheldBanking and creditMr C complains that NewDay Limited won’t refund to him the money that he paid for some in-car multimedia audio visual equipment. His complaint is made against NewDay under section 75 of the Consumer Credit Act 1974 and the chargeback rules. backgroundMr C used his New... (2 pages)View decision -
Decision Reference DRN-3713543
26 Jan 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3713543 The complaint Mr D complains that NewDay Ltd (‘NewDay’) wrongly increased his credit limit when this was not affordable for him. What happened Mr D took out a credit card with NewDay in August 2018. NewDay says that he told them that he earned £12,000 per year and had unsecure... (4 pages)View decision -
Decision Reference DRN-5248122
25 Mar 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5248122 The complaint Mr P complains that NewDay Ltd was irresponsible in its lending to him. What happened Mr P was provided with a credit card by NewDay in 2019. The credit limit was increased on several occasions between October 2019 and December 2022, with the final credit limit... (4 pages)View decision -
Decision Reference DRN-4915756
2 Aug 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4915756 The complaint Mrs S complains that NewDay Ltd failed to treat her fairly when it blocked a transaction she attempted to make on her credit card to allow a fraud check to be completed. What happened Mrs S holds a credit card provided by NewDay. In October 2023 she contacted N... (3 pages)View decision -
Decision Reference DRN-3328328
21 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3328328 The complaint Ms D, through a representative, says NewDay Ltd irresponsibly lent to her. What happened Ms D took out four credit cards from NewDay. A summary of her borrowing follows. card taken out initial limit, £ limit increase new limit, £ 1 Nov-17 450 - - 2 Aug-19 450 Mar-... (3 pages)View decision
