We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2101 results
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Decision Reference DRN-2888369
27 Jun 2021 NewDay Ltd UpheldBanking and PaymentsDRN-2888369 The complaint Miss B complains about the way NewDay Ltd (“NewDay”) handled a chargeback request she made for an online purchase. What happened In May 2020 Miss B bought a pair of air pods online for £149.99 using her NewDay MasterCard credit card. In July 2020 she contacted New... (3 pages)View decision -
Decision Reference DRN-4194525
21 Aug 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4194525 The complaint Mr W complains that NewDay Ltd trading as John Lewis Partnership Card (JLPC) declined two applications for a new credit card due to an error on their systems and they did not handle his complaint effectively. What happened Mr W says he received an email invitation... (4 pages)View decision -
Decision Reference DRN-4605927
7 Feb 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4605927 The complaint Mr C complains that NewDay Ltd trading as Amazon Card closed his account. What happened Mr C had an Amazon branded NewDay credit card. Through the application (app), he received a letter stating that the credit card was closing and that the account would be transf... (5 pages)View decision -
Decision Reference DRN0967119
20 Dec 2017 NewDay Ltd UpheldBanking and creditMr J complains that NewDay Ltd (NewDay) registered a default notice on his credit file without telling him and won’t remove it. backgroundMr J opened a credit card account with NewDay in 2000. Unfortunately, in 2012, Mr J started to experience some financial difficu... (2 pages)View decision -
Decision Reference DRN0259647
17 Mar 2021 NewDay Ltd Not upheldBanking and creditMr B complains NewDay Ltd repeatedly failed to apply his payment of £343.70 to his Aquacard credit card. Aquacard is a trading name of NewDay, but for the purposes of this decision I will only refer to NewDay. background Mr B tried to make two payments to his credit card on 2 August 2018, ... (3 pages)View decision -
Decision Reference DRN8695844
27 Nov 2019 NewDay Ltd Not upheldBanking and creditMr T’s complaint concerns his credit card account with NewDay Ltd (NewDay). He feels he was given incorrect advice over the telephone by a NewDay agent and having acted on that advice it has led him into financial difficulties.backgroundMr T fell into arrears on his account around October ... (2 pages)View decision -
Decision Reference DRN-5012786
11 Sep 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5012786 The complaint Mr G, through a representative, says NewDay Ltd irresponsibly lent to him. What happened Mr G applied for a credit card from NewDay in August 2019. It was approved with a limit of £1,200. He was then given five credit limit increases until his limit reached £8,... (3 pages)View decision -
Decision Reference DRN-4590750
6 Feb 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4590750 The complaint Mrs L says NewDay Ltd, trading as John Lewis Credit Card, mis-handled her credit card account. She says it asked her to pay an outstanding balance on the account while failing to provide the account statements she’d requested. What happened Mrs L’s credit card acc... (2 pages)View decision -
Decision Reference DRN-4799021
15 May 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4799021 The complaint Mr R, through a representative, says NewDay Ltd, trading as Aqua, irresponsibly lent to him. What happened Mr R took out a credit card from NewDay in May 2015. He was given a credit limit of £250. This was then increased to £650 in August 2015 and to £1,250 in Apr... (3 pages)View decision -
Decision Reference DRN-4610436
11 Mar 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4610436 Complaint Mrs G has complained that NewDay Ltd (“NewDay”) irresponsibly provided her with credit card accounts, which it then allowed her to access funds in order to gamble even after a prohibition on using credit cards for gambling was introduced. Background Mrs G had two cred... (6 pages)View decision
