We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2101 results
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Decision Reference DRN-5325651
15 Apr 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5325651 The complaint Mr M complains NewDay Ltd (NewDay) failed to carry out proper financial checks before it approved a credit card account and the subsequent credit limit increases on that account. What happened Mr M says NewDay acted irresponsibly when it provided him with a cre... (3 pages)View decision -
Decision Reference DRN0358586
6 Feb 2015 NewDay Cards Ltd UpheldBanking and creditMrs C has complained that NewDay Cards Ltd is pursuing her for a debt she does not feel she owes.backgroundNewDay has said that in May 2012 Mrs C made a purchase of £25 using a storecard, and it is seeking payment of this, together with the accrued interest.Mrs C says she had not used... (1 page)View decision -
Decision Reference DRN-4217186
23 Aug 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4217186 The complaint Mr F complains NewDay Ltd (NewDay) refused to provide the credit limit he had previously enjoyed on his retailer partnership credit card account with the previous card provider, following its transfer to NewDay. What happened Mr F says he held a retailer partnersh... (3 pages)View decision -
Decision Reference DRN4019632
16 Jun 2016 NewDay Ltd UpheldPayment protection insurance (PPI)Mr P says that NewDay Limited (NewDay) mis-sold him a regular premium payment protection insurance (PPI) policy.backgroundNewDay sold Mr P the PPI for a credit card in 2000. The PPI included accident, sickness and unemployment cover.Our adjudicator thought Mr P’s comp... (3 pages)View decision -
Decision Reference DRN-4917788
7 Aug 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4917788 The complaint Mr K complains about the information NewDay Ltd (‘NewDay’) gave him about his credit card PayDown Plan. He is unhappy with how NewDay have engaged with him during this time. To put things right Mr K is looking for NewDay to increase the offer of compensation ... (5 pages)View decision -
Decision Reference DRN5098830
24 Jul 2018 NewDay Ltd UpheldBanking and creditMiss R complains about NewDay Ltd (“NewDay”) in respect of its handling of a dispute and follow up request. Miss R feels that NewDay were unhelpful to her when she needed evidence of a payment being made, and that it kept her on hold for a long time. She wants comp... (3 pages)View decision -
Decision Reference DRN6095002
1 Feb 2018 NewDay Ltd UpheldBanking and creditMr C’s complaint is about the way NewDay Ltd handled his Amazon credit card application. backgroundMr C applied online for an Amazon credit card. Four days later, he got a call, while he was driving, from NewDay asking him to answer some security questions. Mr C did... (2 pages)View decision -
Decision Reference DRN-2519713
21 May 2021 NewDay Ltd UpheldBanking and PaymentsDRN-2519713 Complaint Mr O is unhappy with the way New Day Ltd trading as Aqua (“NewDay”) handled his chargeback request. Background Mr O has a credit card with NewDay. In November 2019, the security of his account with a travel website was compromised and used to pay for accommodation. He... (2 pages)View decision -
Decision Reference DRN-3012006
14 Oct 2021 NewDay Ltd UpheldBanking and PaymentsDRN-3012006 The complaint Ms K complains about NewDay Ltd (“NewDay”) for proactively increasing her credit card limit on multiple occasions. She feels that the lending was irresponsible and caused her to incur greater debt. She wants NewDay to refund the interest and charges applied to her... (3 pages)View decision -
Decision Reference DRN1131807
4 Dec 2018 NewDay Ltd Not upheldBanking and creditMr B complains that NewDay Ltd (trading as Aqua and Marbles) was irresponsible to increase his credit limit and to provide him with a new credit card at a time when he was experiencing financial difficulties.backgroundMr B had an Aqua credit card. He says that in 2016 ... (2 pages)View decision
