We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2113 results
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Decision Reference DRN5965077
25 Jan 2019 NewDay Ltd Not upheldBanking and creditMiss M complains about interest rate increases on her credit card account with NewDay Ltd.backgroundMiss M has a credit card account with NewDay which she took out in 2014. On three occasions, NewDay increased the interest rate they apply to balances on that account.M... (2 pages)View decision -
Decision Reference DRN9122897
7 Jan 2020 NewDay Ltd Not upheldBanking and creditMr K complains that NewDay Ltd hasn’t calculated the contractual minimum payments on his credit card account correctly.backgroundI sent my provisional decision to both parties on the 3 December 2019. A copy of this is attached below and forms part of this final decision. In it I set out th... (6 pages)View decision -
Decision Reference DRN6816668
6 Feb 2020 NewDay Ltd UpheldBanking and creditComplaintMr T is unhappy that NewDay Ltd chased him for a debt on a credit card that he didn’t take out.BackgroundI issued my provisional decision on this complaint on 21 January 2020. In it I said:An application for a credit card was taken out in Mr T’s name in November 2016 – his address... (5 pages)View decision -
Decision Reference DRN-3819107
22 Nov 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3819107 The complaint Mr J complains that NewDay Ltd (“NewDay”) irresponsibly granted him two credit card accounts he couldn’t afford to repay. What happened In March 2017 Mr J entered into an agreement with NewDay to have access to credit by way of a Marbles credit card account. He wa... (3 pages)View decision -
Decision Reference DRN3653541
19 Mar 2018 NewDay Ltd UpheldBanking and creditMs J complains that increases in the interest rates she was being charged by NewDay Ltd on her credit card account were unreasonable.backgroundNewDay increased the interest rates being applied to Ms J’s credit card account twice in 2017. Ms J thought the increases ... (3 pages)View decision -
Decision Reference DRN-2879282
23 Jun 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2879282 The complaint Miss S complains that NewDay Ltd set a credit limit on her credit card account that was too high and says it continued to charge her interest when she closed the account. What happened Miss S says NewDay set the credit limit on her account too high as she had othe... (3 pages)View decision -
Decision Reference DRN2659934
18 Sep 2017 NewDay Ltd Not upheldBanking and creditMr M feels that Newday Limited (“Newday”) has treated him unfairly in relation to a transaction which it is holding him accountable for.backgroundMr M complains that he has been held accountable for a transaction with an online shop for goods. Mr M accepts there was a... (2 pages)View decision -
Decision Reference DRN9703391
18 Dec 2017 NewDay Ltd Not upheldBanking and creditMr M complains NewDay Ltd was irresponsible in allowing him to open a credit card in 2010 and to increase his credit limit on 4 occasions since then. He says he’s now unable to keep up his payments and he’d like the balance written off and the adverse credit data r... (3 pages)View decision -
Decision Reference DRN-3943620
3 Feb 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3943620 The complaint Miss L complains that NewDay Ltd irresponsibly lent to her on a credit card. What happened In September 2015 Miss L applied for an ‘Aqua’ credit card account with NewDay, and initially an opening credit limit of £250 was approved. Over the next four years the limi... (3 pages)View decision -
Decision Reference DRN7540748
15 Aug 2016 NewDay Ltd UpheldBanking and creditMr M complains about a payment he tried to make to his NewDay Ltd (trading as Aqua) credit card account.background Mr M tried to make a payment of £200 to his NewDay credit card account. The transaction didn’t go through and NewDay has since accepted that this wa... (2 pages)View decision
