We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 922 results
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Decision Reference DRN-3425867
13 May 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3425867 The complaint Mr E complains that NewDay Ltd (‘NewDay’) irresponsibly gave him 2 credit card account facilities that he couldn’t afford. What happened On 8 November 2017, Mr E applied for and was given a credit card account with NewDay with a credit limit of £900 under the trad... (2 pages)View decision -
Decision Reference DRN-3571410
27 Jul 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3571410 The complaint Miss M complains that NewDay Ltd trading as Aqua (‘NewDay’) irresponsibly gave her a credit card account that she couldn’t afford. What happened In November 2017, Miss M applied for a credit card account with NewDay. She was given an initial credit limit of £300. ... (2 pages)View decision -
Decision Reference DRN-3473210
21 Jun 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3473210 The complaint Mr S complains that NewDay Ltd (‘NewDay’) irresponsibly gave him a credit card account facility that he couldn’t afford. What happened On 24 December 2020, Mr S applied for and was given a credit card account with NewDay with a credit limit of £600 under the tradi... (2 pages)View decision -
Decision Reference DRN-3825857
29 Nov 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3825857 The complaint Mrs R complains that NewDay Ltd (‘NewDay’) irresponsibly gave her a credit card account and credit limit increases that she couldn’t afford. What happened In January 2020, Mrs R applied for a credit card account with NewDay. She was given an initial credit limit o... (2 pages)View decision -
Decision Reference DRN-3658061
19 Aug 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3658061 The complaint Mr W complains that NewDay Ltd trading as Marbles (‘NewDay’) irresponsibly gave him a running account credit facility that he couldn’t afford. What happened On 16 June 2015, Mr W applied for and was given a credit card account with NewDay. In 2021, Mr W complained... (2 pages)View decision -
Decision Reference DRN-3590219
12 Jul 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3590219 The complaint Ms D complains that NewDay Ltd (‘NewDay’) irresponsibly gave her a credit card account that she couldn’t afford. What happened On 9 February 2018, Ms D applied for a credit card account with NewDay. She was given an initial credit limit of £600. The credit limit w... (2 pages)View decision -
Decision Reference DRN-3795463
23 Nov 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3795463 The complaint Miss S complains that NewDay Ltd trading as Marbles (‘NewDay’) irresponsibly gave her a credit card account and a credit limit increase that she couldn’t afford. What happened In February 2017, Miss S applied for a credit card account with NewDay. She was given an... (2 pages)View decision -
Decision Reference DRN-3604803
20 Jul 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3604803 The complaint Ms Y complains that NewDay Ltd trading as Marbles Card (‘NewDay’) irresponsibly gave her a credit card account that she couldn’t afford. What happened On 1 July 2016, Ms Y applied for a credit account with NewDay. She was given an initial credit limit of £300. The... (3 pages)View decision -
Decision Reference DRN-3794423
3 Jan 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3794423 The complaint Miss J complains that NewDay Ltd (“NewDay”), irresponsibly granted her an Aqua credit card account she says she couldn’t afford to repay. What happened Miss J entered into an agreement with NewDay to have access to credit with an Aqua account that was first opened... (2 pages)View decision -
Decision Reference DRN-3935472
14 Feb 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-3935472 The complaint Miss W complains that NewDay Ltd trading as Marbles (‘NewDay’) irresponsibly gave her a credit card account and a credit limit increase that she couldn’t afford. What happened In October 2020, Miss W applied for a credit card account with NewDay. She was given an ... (2 pages)View decision
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