We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1102 results
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Decision Reference DRN-3890419
17 Jan 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3890419 The complaint Miss H complains that NewDay Ltd trading as Aqua irresponsibly lent her a credit card. She says increases to the credit limit were taken out as a result of a coercive relationship. And she doesn’t think Aqua has treated her fairly in seeking to recover the debt. W... (8 pages)View decision -
Decision Reference DRN-5372165
29 Apr 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5372165 The complaint Miss M complains that NewDay Ltd trading as Marbles irresponsibly lent to her. Miss M is represented by a claims management company in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mi... (5 pages)View decision
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