We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 793 results
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Decision Reference DRN-2877665
17 Jun 2021 NewDay Ltd UpheldBanking and PaymentsDRN-2877665 The complaint Mr F says that NewDay Ltd (“NewDay”) should not have increased the credit limit on his credit card on a number of occasions and that this was irresponsible lending and has caused him financial difficulties. He would like a refund for all interest and charges, his ... (6 pages)View decision -
Decision Reference DRN-2958097
29 Oct 2021 NewDay Ltd UpheldConsumer CreditDRN-2958097 The complaint Mr M complains that NewDay Ltd, trading as Aqua, lent irresponsibly when providing him with a loan. What happened In June 2018 NewDay gave Mr M a loan of £7,500 over 60 months. Based on the information it’s provided, the interest rate on the loan was an APR of 21.... (4 pages)View decision -
Decision Reference DRN0329061
16 Jan 2020 NewDay Ltd UpheldBanking and creditMr W complains about an Aqua branded credit card provided to him by NewDay Ltd. He thinks it was irresponsible of NewDay to lend to him and that it shouldn’t have done so.backgroundIn 2013 Mr W applied for the credit card online. He says that at the time of applying for the card he had num... (4 pages)View decision -
Decision Reference DRN-5188094
18 Dec 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5188094 The complaint Mrs W complains that NewDay Ltd trading as Aqua lent irresponsibly when it approved two credit card applications she made and increased the credit limit on one of the accounts. What happened Mrs W applied for a credit card with Aqua in May 2014. In her applica... (3 pages)View decision -
Decision Reference DRN-4145914
18 Jul 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4145914 The complaint Mr W complains that NewDay Ltd (‘NewDay’), trading as Aqua, irresponsibly granted him a credit card account he couldn’t afford to repay. What happened Mr W entered into an agreement with NewDay to have access to credit by way of a credit card account. The account ... (3 pages)View decision -
Decision Reference DRN-4994721
27 Sep 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4994721 The complaint Mr M complains that NewDay Ltd trading as Aqua (NewDay) didn’t sufficiently check whether he could sustain the repayments when opening his credit card account. And providing him with subsequent credit limit increases. In bringing his complaint Mr M is represen... (3 pages)View decision -
Decision Reference DRN-3803728
28 Nov 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3803728 The complaint Mr L says NewDay Ltd, trading as Aqua, irresponsibly lent to him. What happened Mr L opened an Aqua card in March 2021. It had a £900 credit limit. This was increased to £1,900 in August 2021. He says NewDay should have checked his credit record, it would have see... (3 pages)View decision -
Decision Reference DRN8524909
31 Mar 2021 NewDay Ltd Not upheldBanking and creditMrs B complains that NewDay Ltd didn’t carry out proper affordability checks for three credit card accounts provided to her between 2013 and 2015. background Mrs B was given a credit card in November 2013 with a credit limit of £1,000. NewDay then gave Mrs B further credit cards with limit... (4 pages)View decision -
Decision Reference DRN-4897769
2 Dec 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4897769 The complaint Ms H complains that NewDay Ltd lent to her by approving three cards for her and then increasing the credit limited on the cards over sustained periods of time. What happened Ms H was approved for three cards with NewDay and each had different credit limit incre... (8 pages)View decision -
Decision Reference DRN-3809817
28 Nov 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3809817 The complaint Mrs S complains that NewDay Ltd trading as Aqua, irresponsibly increased the credit limit for a credit card she held with it and that she subsequently found the repayments unaffordable. What happened In August 2006, Mrs S opened a credit card account with NewDay w... (5 pages)View decision
