We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 62 results
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Decision Reference DRN-5877317
30 Jan 2026 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldConsumer CreditDRN-5877317 The complaint Ms P complains that National Westminster Bank Public Limited Company (NatWest) lent irresponsibly when it approved her loan application. What happened Ms P applied for a NatWest loan of £8,000 over a 49 month term in February 2023. In her application, Ms P sai... (3 pages)View decision -
Decision Reference DRN-4964978
15 Aug 2024 Sainsbury's Bank Plc Not upheldConsumer CreditDRN-4964978 The complaint Ms H says Sainsbury's Bank Plc (SB) irresponsibly lent to her. What happened Ms H took out an £11,000 loan over 36 months from SB on 29 August 2015. The monthly repayments were £348.47, the total repayable was £12,545 and the APR was 9.1%. Ms H says SB’s ... (3 pages)View decision
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