We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 79 results
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Decision Reference DRN-3282697
28 Feb 2022 Valour Finance Limited UpheldConsumer CreditDRN-3282697 The complaint Miss M complains that Valour Finance Limited (trading as Savvy.co.uk) was irresponsible to lend to her. What happened Miss M borrowed £1,500 from Savvy on 27 May 2021. The loan was due to be repaid by 15 monthly instalments of £200.00 with the last payment due on ... (3 pages)View decision -
Decision Reference DRN-1919530
26 Oct 2021 Valour Finance Limited UpheldConsumer CreditDRN-1919530 The complaint Mr W has complained Valour Finance Limited, trading as Savvy.co.uk, wouldn’t sort out his complaint that he’d never taken out a loan with them in January 2019. What happened Mr W received a letter from Savvy in January 2019 confirming they’d set up a direct debit ... (3 pages)View decision -
Decision Reference DRN9575701
27 Mar 2020 Valour Finance Limited UpheldBanking and creditMr R has complained Valour Finance Limited, trading as Savvy.co.uk, is holding him liable for a loan he didn’t apply for in 2018.backgroundIn July 2018 Mr R lost his wallet. This included his driving licence and payment cards. He got a replacement driving licence. At the beginning of Augus... (3 pages)View decision -
Decision Reference DRN-1398621
7 Jun 2020 Valour Finance Limited UpheldConsumer CreditDRN-1398621 The complaintMiss H says Valour Finance Limited (trading as Savvy.co.uk) irresponsibly lent to her. What happenedThis complaint is about one instalment loan Savvy provided to Miss H in July 2019. The loan was for £500 and was to be repaid in 12 monthly instalments of £83.33. S... (3 pages)View decision -
Decision Reference DRN-3901447
27 Jan 2023 Valour Finance Limited UpheldConsumer CreditDRN-3901447 The complaint Mrs H, through her representative, complains that Valour Finance Limited, trading as Savvy.co.uk, lent to her irresponsibly. What happened In August 2020, Mrs H was approved for one loan repayable over 15 months. After various checks were carried out Valour offere... (4 pages)View decision -
Decision Reference DRN2114718
11 Mar 2019 Valour Finance Limited Not upheldBanking and creditMr K complains that Valour Finance Limited, trading as Savvy.co.uk, provided him with aloan that was unaffordable.background Mr K took out an instalment loan from Savvy on 26 April 2016. The loan was for £1,000repayable by 18 monthly instalments of £91.68. The loan h... (5 pages)View decision -
Decision Reference DRN-2228341
28 Oct 2020 Valour Finance Limited UpheldConsumer CreditDRN-2228341 The complaint Miss C complains that Valour Finance Limited, trading as Savvy.co.uk (“Savvy”) promised to remove a default from her credit file but didn’t. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll... (2 pages)View decision -
Decision Reference DRN-2063149
28 Aug 2020 Valour Finance Limited UpheldConsumer CreditDRN-2063149The complaintMr P complains that Valour Finance Limited trading as Savvy.co.uk acted irresponsibly when lending to him. What happenedIn January 2019, Savvy loaned £1,250 to Mr P and he signed an agreement to repay this loan in fifteen monthly instalments. In the event, Mr P wasn... (4 pages)View decision -
Decision Reference DRN-4236023
19 Oct 2023 Valour Finance Limited Not upheldConsumer CreditDRN-4236023 The complaint Mrs L complains Valour Finance Limited trading as Savvy.co.uk lent her an instalment loan when it shouldn’t have. What happened Savvy lent Mrs L one instalment loan in January 2022, the loan was for £500 repayable in six monthly instalments of £166.66. Mrs L was u... (2 pages)View decision -
Decision Reference DRN-4812318
30 May 2024 Valour Finance Limited UpheldConsumer CreditDRN-4812318 The complaint Mr P complains that Valour Finance Limited trading as Savvy.co.uk (“Valour”) didn’t carry out sufficient affordability checks before it lent to him. What happened Mr P was advanced one loan of £750 on 18 February 2023 and he was due to make 52 weekly payments of £... (4 pages)View decision
