We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 79 results
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Decision Reference DRN-2809421
23 Jul 2021 Valour Finance Limited Not upheldConsumer CreditDRN-2809421 The complaint Mr T complains that Valour Finance Limited, trading as Savvy.co.uk, lent to him irresponsibly. What happened Savvy approved for Mr T a fifteen month instalment loan of £1,000.00 on 20 July 2018, payable in 15 instalments of £133.33 monthly. Savvy says that it look... (3 pages)View decision -
Decision Reference DRN0272965
24 Jan 2020 Valour Finance Limited Not upheldBanking and creditComplaintMr M complains that Valour Finance Limited (trading as Savvy.co.uk 'Savvy') provided him with a loan that was unaffordable.BackgroundSavvy lent Mr M £750 on 14 January 2015. This loan was due to be repaid in 12 monthly instalments and was settled on 29 November 2015.Mr M... (3 pages)View decision -
Decision Reference DRN-2683204
15 Apr 2021 Valour Finance Limited Not upheldConsumer CreditDRN-2683204 The complaint Mr D complains Valour Finance Limited trading as Savvy.co.uk (‘Savvy’) lent to him irresponsibly. He also says he wasn’t made aware of the interest and charges that would apply on early repayment of his loan. What happened Mr D took an instalment loan for £1,200 o... (3 pages)View decision -
Decision Reference DRN-3325780
21 Feb 2022 Valour Finance Limited UpheldConsumer CreditDRN-3325780 The complaint Mr S complained that Valour Finance Limited trading as Savvy.co.uk acted irresponsibly when lending to him. What happened Savvy provided Mr S with a loan as follows: Date Taken Date Repaid Monthly Instalments Loan Amount Total Amount Repayable Monthly Repayment 15... (6 pages)View decision -
Decision Reference DRN-4109743
11 Aug 2023 Valour Finance Limited Not upheldConsumer CreditDRN-4109743 The complaint Mr B complains that Valour Finance Limited, trading as Savvy.co.uk (“Valour”), lent to him when he could not afford it. What happened In March 2022 Mr B was approved for one loan of £700 repayable over eight months at just over £168 each month commencing April 202... (3 pages)View decision -
Decision Reference DRN-4017732
31 May 2023 Valour Finance Limited Not upheldConsumer CreditDRN-4017732 The complaint Mr G complains that Valour Finance Limited, trading as Savvy.co.uk, lent to him irresponsibly. What happened Mr G was approved for one loan on 3 April 2020. It was for £800 over 12 months and the repayments were scheduled to be £133.33 each month. Valour has infor... (3 pages)View decision -
Decision Reference DRN-2243478
11 Nov 2020 Valour Finance Limited UpheldConsumer CreditDRN-2243478 The complaint Mr A says Valour Finance Limited Ltd – trading as Savvy.co.uk (“Savvy”) - irresponsibly lent to him. What happened This complaint is about one loan Savvy provided to Mr A in April 2019. It was for £2,000 and was repayable over 18 monthly instalments of £222.21. At... (3 pages)View decision -
Decision Reference DRN-4074383
12 Apr 2023 Valour Finance Limited Not upheldConsumer CreditDRN-4074383 The complaint Mr S complains through a representative that Valour Finance Limited trading as Savvy.co.uk (Valour) provided him with a loan without carrying out appropriate affordability checks. What happened Mr S took one loan from Valour for £600 on 3 December 2021. Mr S was d... (3 pages)View decision -
Decision Reference DRN-1474280
21 Jul 2020 Valour Finance Limited UpheldConsumer CreditDRN-1474280 The complaintMr W says Valour Finance Limited, trading as Savvy.co.uk (“Savvy”), irresponsibly lent to him. Mr W says the lending was unaffordable for him, and he got into financial hardship which led to a cycle of debt. What happenedThis complaint is about two instalments loan... (3 pages)View decision -
Decision Reference DRN-4243316
14 Jul 2023 Valour Finance Limited UpheldConsumer CreditDRN-4243316 The complaint Mr M complains Valour Finance Limited trading as Savvy.co.uk (“Valour”) provided him with a loan without carrying out appropriate affordability checks. Mr M says that had it asked to see his bank statements Valour would’ve discovered that he was spending all his i... (6 pages)View decision
