We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 66 results
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Decision Reference DRN-4615582
12 Feb 2024 Frasers Group Financial Services Limited Not upheldConsumer CreditDRN-4615582 The complaint Mr C complains that Studio Retail Limited (“Studio”), formerly Frasers Group Financial Services Limited, was wrong to increase the interest rate on his account and irresponsibly lent to him. He has asked for the account to have the interest frozen so that he can p... (3 pages)View decision -
Decision Reference DRN-3872812
14 Mar 2023 Studio Retail Limited Not upheldConsumer CreditDRN-3872812 The complaint Mrs G has complained that Studio Retail Limited, trading as Studio, irresponsibly lent to her What happened Mrs G opened a shopping account with Studio Retail in October 2017. At that point her credit limit was £300. It was increased several times until in June 20... (2 pages)View decision -
Decision Reference DRN-3977652
6 Mar 2023 Studio Retail Limited UpheldConsumer CreditDRN-3977652 The complaint Mrs L has complained that Studio Retail Limited, trading as Studio, irresponsibly lent to her What happened Mrs L opened two shopping accounts with Studio; one in May 2008 and the other in November 2016. There is very little information still available about the f... (3 pages)View decision -
Decision Reference DRN-3792613
8 Dec 2022 Studio Retail Limited Not upheldConsumer CreditDRN-3792613 The complaint Mr D has complained that Studio Retail Limited (“Studio Retail”), trading as Ace, irresponsibly lent to him. What happened Mr D opened a shopping account with Studio Retail in May 2018. At that point his credit limit was set at £100. It was increased five times be... (2 pages)View decision -
Decision Reference DRN-3423063
22 Apr 2022 Studio Retail Limited UpheldConsumer CreditDRN-3423063 The complaint Miss K says Studio Retail Limited (“Studio Retail”), irresponsibly lent to her. She has requested that the interest and late payment charges she paid on her account be refunded. What happened This complaint is about a catalogue account provided by Studio Retail to... (4 pages)View decision -
Decision Reference DRN-4627094
12 Mar 2024 Frasers Group Financial Services Limited UpheldConsumer CreditDRN-4627094 The complaint Mrs H says Studio Retail Limited, trading as Studio (“Studio”), irresponsibly lent to her. She has requested that the interest and late payment charges she paid on three accounts be refunded. What happened Mrs H complained about three accounts. Our investigator ha... (3 pages)View decision -
Decision Reference DRN-3184453
26 Nov 2021 Studio Retail Limited Not upheldConsumer CreditDRN-3184453 The complaint Ms B complains that Studio Retail Limited irresponsibly gave her a running account credit facility she couldn’t afford and increased the credit limit multiple times. What happened Ms B applied for a credit account through Studio in September 2017. Studio approved ... (2 pages)View decision -
Decision Reference DRN-3710743
19 Oct 2022 Studio Retail Limited Not upheldConsumer CreditDRN-3710743 The complaint Miss S says Studio Retail Limited (“Studio Retail”) irresponsibly lent to her. She has requested that the interest and late payment charges she paid on her account be refunded. What happened This complaint is about a catalogue shopping account provided by Studio R... (3 pages)View decision -
Decision Reference DRN-3207942
16 Mar 2022 Studio Retail Limited UpheldConsumer CreditDRN-3207942 The complaint Miss G says Studio Retail Limited (“Studio Retail”) irresponsibly lent to her. She has requested that interest and late payment charges she paid on the two accounts from February 2017– being a Studio and an Ace account - be refunded. What happened This complaint i... (4 pages)View decision -
Decision Reference DRN-3981102
16 Mar 2023 Studio Retail Limited UpheldConsumer CreditDRN-3981102 The complaint Mr D says Studio Retail Limited (“Studio Retail”) irresponsibly lent to him. He has requested that the interest and late payment charges he paid on the account be refunded. What happened This complaint is about a shopping account Studio Retail provided to Mr D. Th... (3 pages)View decision
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