We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 66 results
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Decision Reference DRN-4024273
9 Jun 2023 Studio Retail Limited UpheldConsumer CreditDRN-4024273 The complaint Miss S has complained that Studio Retail Limited (“Studio”) irresponsibly lent to her What happened Miss S opened a shopping account with Studio in June 2019. Her account had an initial limit of £200 which was increased in November 2019 to £600. Miss S says that ... (3 pages)View decision -
Decision Reference DRN-3981102
16 Mar 2023 Studio Retail Limited UpheldConsumer CreditDRN-3981102 The complaint Mr D says Studio Retail Limited (“Studio Retail”) irresponsibly lent to him. He has requested that the interest and late payment charges he paid on the account be refunded. What happened This complaint is about a shopping account Studio Retail provided to Mr D. Th... (3 pages)View decision -
Decision Reference DRN-4515946
21 Dec 2023 Frasers Group Financial Services Limited UpheldConsumer CreditDRN-4515946 The complaint Ms G has complained that Studio Retail Limited lent to her irresponsibly when it provided her with a shopping account. What happened Ms G opened a shopping account with Studio Retail in April 2018 with a credit limit of £250. Over the following two years Ms G’s cr... (4 pages)View decision -
Decision Reference DRN-4274450
12 Oct 2023 Studio Retail Limited UpheldConsumer CreditDRN-4274450 The complaint Mrs S has complained that Studio Retail Limited, trading as Studio, irresponsibly lent to her. What happened Mrs S opened a shopping account with Studio Retail in November 2017. Her account limit was initially low - £300. Her account limit was increased once, in N... (3 pages)View decision -
Decision Reference DRN-3777825
12 Dec 2022 Studio Retail Limited UpheldConsumer CreditDRN-3777825 The complaint Mrs M has complained that Studio Retail Limited, trading as Studio, irresponsibly lent to her. What happened Mrs M opened a shopping account with Studio Retail in November 2019. Her account limit was initially low - £300. Over the course of the next 11 months Mrs ... (3 pages)View decision -
Decision Reference DRN-4228154
9 Oct 2023 Studio Retail Limited UpheldConsumer CreditDRN-4228154 The complaint Mrs K has complained that Studio Retail Limited irresponsibly lent to her. What happened Mrs K opened a shopping account with Studio Retail in July 2019. Her account limit was initially low - £100. Over the course of the next few years Mrs K’s account limit was in... (3 pages)View decision -
Decision Reference DRN-3929460
29 Jun 2023 Studio Retail Limited Not upheldConsumer CreditDRN-3929460 The complaint Miss W has complained that Studio Retail Limited, trading as Studio, irresponsibly lent to her. What happened Miss W opened a shopping account with Studio in 2013. It’s not known what her credit limit was at that time, however by September 2015 her limit was £1,39... (2 pages)View decision -
Decision Reference DRN-3336656
27 Apr 2022 Studio Retail Limited UpheldConsumer CreditDRN-3336656 The complaint Mrs W has complained that Studio Retail Limited irresponsibly lent to her. What happened Mrs W opened a shopping account with Studio Retail in 2011. Due to the time that has passed since then there isn’t a record of what her initial account limit was, although we ... (3 pages)View decision -
Decision Reference DRN-4041810
24 Mar 2023 Studio Retail Limited UpheldConsumer CreditDRN-4041810 The complaint Mr B says Studio Retail Limited (“Studio Retail”) irresponsibly lent to him. He has requested that interest and late payment charges he paid on his shopping account be refunded. What happened This complaint is about a shopping account provided to Mr B by Studio Re... (3 pages)View decision -
Decision Reference DRN-3608999
3 Oct 2022 Studio Retail Limited Not upheldConsumer CreditDRN-3608999 The complaint Mrs H says Studio Retail Limited (“Studio Retail”) irresponsibly lent to her. She has requested that the interest and late payment charges she paid on her account be refunded. What happened This complaint is about a catalogue shopping account provided by Studio Re... (3 pages)View decision
