We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 66 results
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Decision Reference DRN-4001606
23 Jun 2023 Studio Retail Limited UpheldConsumer CreditDRN-4001606 The complaint L, a firm, complains on behalf of Mrs D that Studio Retail Limited irresponsibly issued her with, and raised the limit on, a credit account. What happened Mrs D successfully applied to Studio for a credit account in May 2020. The initial credit limit was £300, whi... (3 pages)View decision -
Decision Reference DRN0178551
19 Mar 2021 Studio Retail Limited UpheldBanking and creditMrs K complains that Studio Retail Limited (“Studio”) lent to her in an irresponsible manner. background Mrs K was provided with a catalogue shopping account by Studio in October 2008. Her credit limit was initially set at £80 and was then increased almost monthly until it reached £726 in ... (4 pages)View decision -
Decision Reference DRN-2668170
9 Aug 2021 Studio Retail Limited UpheldConsumer CreditDRN-2668170 The complaint Mrs N complains that Studio Retail Limited (“Studio Retail”) irresponsibly increased the credit limit on a catalogue shopping account and continued to allow her to borrow when it should have been clear she was facing financial difficulties. What happened Mrs N ope... (4 pages)View decision -
Decision Reference DRN-5287811
4 Mar 2025 Frasers Group Financial Services Limited UpheldConsumer CreditDRN-5287811 The complaint Mr J complains that Frasers Group Financial Services Limited trading as Studio was irresponsible in its lending to him. He wants all interest and charges refunded along with statutory interest and the adverse information removed from his credit file. Mr J is re... (3 pages)View decision -
Decision Reference DRN-4245108
12 Sep 2023 Studio Retail Limited UpheldConsumer CreditDRN-4245108 The complaint Mrs B has complained that Studio Retail Limited (“Studio”) acted irresponsibly when it provided her with a catalogue shopping account in 2011. What happened Mrs B opened a catalogue shopping account with Studio in 2011. Between then and 2016 Mrs B’s account limit ... (4 pages)View decision -
Decision Reference DRN-4371498
21 Feb 2024 Frasers Group Financial Services Limited UpheldConsumer CreditDRN-4371498 The complaint Mr D complains Frasers Group Financial Services Limited provided him with two unaffordable catalogue shopping accounts under the brands Studio and Ace. I’ll refer to Frasers Group Financial Services Limited as “Studio Retail” throughout my decision; as most of the... (5 pages)View decision -
Decision Reference DRN-5387785
28 Mar 2025 Frasers Group Financial Services Limited UpheldConsumer CreditDRN-5387785 The complaint Miss S complains Frasers Group Financial Services Limited trading as Studio provided her with an unaffordable catalogue shopping account. What happened Studio provided Miss S with a catalogue shopping account in September 2016. Some of the information relating ... (5 pages)View decision -
Decision Reference DRN-4876341
27 Jun 2024 Frasers Group Financial Services Limited Not upheldConsumer CreditDRN-4876341 The complaint Miss R complains that Frasers Group Financial Services Limited trading as Studio (“Frasers”) provided catalogue accounts to her irresponsibly because it ought to have known that she couldn’t afford them. What happened In April 2019, Miss R opened an Ace account an... (3 pages)View decision -
Decision Reference DRN-3444458
31 Aug 2022 Studio Retail Limited Not upheldConsumer CreditDRN-3444458 The complaint Mr E complains Studio Retail Limited (Studio) didn’t provide him with support when he experienced financial difficulty during the Covid-19 pandemic. What happened The background to this complaint is well known to Mr E and Studio. I won’t... (3 pages)View decision -
Decision Reference DRN-3766339
5 Jan 2023 Studio Retail Limited UpheldConsumer CreditDRN-3766339 The complaint Ms S believes Studio Retail Limited trading as Ace acted irresponsibly by agreeing a revolving credit account she’d applied for. What happened On 29 November 2018, Ms S opened a revolving credit account with Ace. They provided her with a credit limit of £200 which... (3 pages)View decision
