We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3944 results
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Decision Reference DRN9160272
5 May 2017 Gain Capital - Forex.Com UK Limited Not upheldInvestment and pensionsMs M’s complaint is about information and service provided by Gain Capital Forex.Com UK Limited (“Forex”). She says it did not protect the funds in her trading accounts, that it withheld some of her funds unduly and that it misinformed her about her funds.backgrou... (4 pages)View decision -
Decision Reference DRN9452390
6 Jun 2019 HSBC UK Bank Plc Not upheldBanking and creditMiss M complains that HSBC UK Bank Plc has stopped allowing third parties to pay into her bank account. backgroundMiss M holds a bank account with HSBC. Until 31 October 2018 her father and partner were able to pay money into her bank account in branch. But after t... (3 pages)View decision -
Decision Reference DRN-3713517
16 Nov 2022 Monecor (London) Ltd Not upheldInvestmentsDRN-3713517 The complaint Mr B complains that Monecor unfairly stopped him from depositing funds from his business account to his Contracts for Difference (CFD) trading account. He also complains that when Monecor identified the issue, he was told the deposits needed to be returned to that... (3 pages)View decision -
Decision Reference DRN-4461277
25 Mar 2024 National Savings and Investments Not upheldBanking and PaymentsDRN-4461277 The complaint Mr D complains about his Direct Saver account from National Savings and Investments (NSI). What happened In July 2022, Mr D’s parents decided to gift to him £400,000. Mr D opened a Direct Saver account (DS) with NSI. Between 1 August 2022 and 30 August 2022, £400,... (4 pages)View decision -
Decision Reference DRN0861858
28 Mar 2017 Santander UK Plc Not upheldBanking and creditMrs P and Mrs T complain that Santander UK Plc has not treated them fairly in that the bank did not process a deposit to their Association’s account and did not answer their request for correct account details. They also complaint that the bank took too long to update... (2 pages)View decision -
Decision Reference DRN-3855149
13 Jan 2023 Metro Bank PLC Not upheldBanking and PaymentsDRN-3855149 The complaint Mr R complains that Metro Bank PLC failed to correctly deposit funds into his account. What happened Mr R had been collecting coins and together with his wife had counted them. He believed at the time that the total was around £1,170. Over the next few weeks, addi... (2 pages)View decision -
Decision Reference DRN5786399
13 Aug 2013 HSBC Bank plc Not upheldBanking and creditMr D complains that HSBC Bank Plc (“HSBC”) did not properly explain that a deposit he had paid into his account could be recalled. He says that this has left him with an overdraft of just under £3,000. He wants the bank to refund any charges – which it promised to do when he complained... (2 pages)View decision -
Decision Reference DRN-3077624
29 Sep 2021 Santander UK Plc Not upheldBanking and PaymentsDRN-3077624 The complaint Mr M complains that Santander UK Plc declined three of his card payments when he had enough money in his bank account for the payments to be successful. What happened Mr M attempted to deposit £5 from his Santander current account to a third party company. The thi... (3 pages)View decision -
Decision Reference DRN3552915
11 Dec 2018 Santander UK Plc Not upheldBanking and creditMrs D complains that Santander UK Plc has stopped allowing a third party to deposit cash into her current account. Mrs D also complains that it’s difficult to speak with Santander when she calls. backgroundMrs D has a Santander current account. She has difficulty visit... (2 pages)View decision -
Decision Reference DRN1124018
10 Dec 2015 Bank of Scotland Plc Not upheldBanking and creditMr S complains that Bank of Scotland plc (trading as Halifax) blocked his account so he couldn’t pay a deposit on a flat. He wants Halifax to repay his expenses. He also wants compensating for the inconvenience.backgroundMr S needed to pay a deposit on a flat. A t... (2 pages)View decision
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