We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4009 results
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Decision Reference DRN-4709583
26 Mar 2024 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-4709583 The complaint Mrs C complains that Capital One (Europe) plc (“Capital One”) unfairly dealt with her claim under section 75 of the Consumer Credit Act 1974 (“the CCA”) in relation to transactions she made using her credit card to purchase a timeshare product. What happened In or... (5 pages)View decision -
Decision Reference DRN-5190782
12 Sep 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5190782 The complaint Mr G complains that Bank of Scotland plc trading as Halifax won’t refund money he lost to an investment scam. Mr G is being represented by solicitors in this complaint. What happened Between February and April 2022, Mr G made seven transactions totalling £31,... (3 pages)View decision -
Decision Reference DRN-3702197
11 Nov 2022 National Savings and Investments UpheldInvestmentsDRN-3702197 The complaint Mr L complained that National Savings and Investments (“NS&I”) didn’t action his account withdrawal request in a timely manner which resulted in him losing out on an investment opportunity. To put things right, Mr L feels fair compensation should reflect the f... (8 pages)View decision -
Decision Reference DRN4926784
20 Dec 2013 HFM Columbus Partners LLP UpheldInvestment and pensionssummary of complaintThis complaint has been brought by a firm of solicitors on behalf of Mr B. It concerns the advice he received from HFM Columbus Partners LLP (the IFA) to invest in a Keydata investment. Mr B believes the investment was unsuitable, particularly in view of the assoc... (13 pages)View decision -
Decision Reference DRN7675737
4 Nov 2014 Santander UK Plc Not upheldBanking and creditMs D complains that Santander UK Plc will not pay her the balances shown on two old passbooks she found in early 2014.backgroundIn early 2014 while moving house Ms D found two old passbooks for accounts she held with Abbey National, now Santander. One passbook had not been updated ... (2 pages)View decision -
Decision Reference DRN-3771190
25 Oct 2022 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-3771190 The complaint Ms W complains about the response she got from Mitsubishi HC Capital UK Plc (trading as Hitachi Personal Finance) (HPF) after she raised a complaint about goods and services she bought with a fixed sum loan HPF provided. She’s also unhappy about the application of... (7 pages)View decision -
Decision Reference DRN-4976824
16 Oct 2024 Idealing.com Limited UpheldInvestmentsDRN-4976824 The complaint Mrs C, as Power of Attorney, complains on behalf of the estate of her husband, Mr C, about the service provided by Idealing.com Limited (‘iDealing.com’). She’s unhappy that following instructions to withdraw £40,000 from their account in October 2022, iDealing... (11 pages)View decision -
Decision Reference DRN-4079390
11 Jul 2023 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4079390 The complaint Mrs D complains that HSBC UK Bank Plc (“HSBC”) won’t refund money she lost after falling victim to a scam. What happened In 2022, Mrs D wanted to have some building work completed on her home. Mrs D says she’d already received quotes and was drawing up plans when ... (4 pages)View decision -
Decision Reference DRN2656509
7 Jun 2018 Nationwide Building Society Not upheldBanking and creditMr K complains that Nationwide Building Society has used money from his savings account to pay off an old credit card debt. Mr K is represented by his daughter, Mrs T.backgroundMrs T told us that Nationwide wrote to her father at the end of November 2017 to say it ... (7 pages)View decision -
Decision Reference DRN-3771117
24 Oct 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3771117 The complaint Mr H complains about loans granted to him by Loans 2 Go Limited (“L2G”). He says that L2G shouldn’t have agreed to the loans because they were unaffordable for him. Mr H has brought his complaint to us via a claims management company but for simplicity I will refe... (4 pages)View decision
