We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4009 results
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Decision Reference DRN-4947800
8 Aug 2024 Trading 212 UK Limited Not upheldInvestmentsDRN-4947800 The complaint Mr T complains that Trading 212 UK Limited (“T212”) wrongly enabled money to be withdrawn from his trading account. What happened The background to the matter will be well-known to both parties, so I’ll just briefly summarise what occurred. In March 2023 Mr T b... (5 pages)View decision -
Decision Reference DRN5572496
28 Jan 2016 Clydesdale Financial Services Limited UpheldBanking and creditMr T1 brings this complaint on behalf of his father, Mr T2. He complains that Clydesdale Financial Services Limited, trading as Barclays Partner Finance (“Barclays”), mis-sold his father three loans, and wrongly rejected his claim under section 75 of the Consumer Credit ... (3 pages)View decision -
Decision Reference DRN0052828
30 Mar 2015 Barclays Bank Plc UpheldBanking and creditMrs T complains that Barclays Bank Plc won’t return money she sent to one of its customers, although the bank accepts she’s fallen victim to a scam.backgroundMrs T sent a payment to a third party, A, to secure what she believed was a holiday home booking. Sadly, ... (2 pages)View decision -
Decision Reference DRN-2937984
22 Jul 2021 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-2937984 The complaint Miss G is complaining about Barclays Bank UK PLC trading as Barclaycard for having irresponsibly lent to her. What happened Miss G was accepted for a Barclaycard credit card in September 2017 with a credit limit of £3,800. Barclaycard increased the credit limit in... (4 pages)View decision -
Decision Reference DRN7945214
20 Nov 2020 Allied Irish Banks Plc UpheldBanking and creditMr C is unhappy Allied Irish Banks Plc (AIB) rejected his claim under section 75 of the Consumer Credit Act 1974. background In July 2018, Mr C bought a used car on his credit card for £2,505. And the mileage of the car was around 93,000. Soon after the purchase, Mr C drove to another coun... (5 pages)View decision -
Decision Reference DRN-4465501
15 Mar 2024 Jade Independent Financial Advisers Limited UpheldInvestmentsDRN-4465501 The complaint Mr and Mrs E complain that the investment portfolio they took out following advice from Jade Independent Financial Advisers Limited (‘Jade’) has performed poorly and they’ve suffered a loss as a result. They also complain they’ve not received any documentation or ... (6 pages)View decision -
Decision Reference DRN-5097216
2 Dec 2024 Metro Bank PLC Not upheldBanking and PaymentsDRN-5097216 The complaint Mr Y complains Metro Bank PLC registered a fraud marker at Cifas, the national fraud database and closed his account. He doesn’t think it’s done so fairly. What happened A summary of what happened is below. Mr Y held an account with Metro. On 11 February 2022 ... (3 pages)View decision -
Decision Reference DRN0802009
22 Jul 2013 MetLife Limited Not upheldInvestment and pensionsMr K complains about his investment in a MetLife Limited (formerly AIG Limited) Premier Access Bond (PAB) using the Enhanced Variable Rate Fund (the Enhanced Fund). He says that: The Enhanced Fund was marketed as a cash product but it invested in ‘securities’ that themselves invested i... (8 pages)View decision -
Decision Reference DRN5761316
13 May 2019 Blue Motor Finance Ltd UpheldBanking and creditMr C complains that a pick-up truck he acquired through a hire purchase agreement financed by Blue Motor Finance Ltd wasn’t of satisfactory quality. backgroundThe lengthy background to this complaint, and my conclusions, were set out in my provisional decisions dated 9... (21 pages)View decision -
Decision Reference DRN-5388725
23 Jun 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-5388725 The complaint Miss W complains that Starling Bank Limited (‘Starling’) hasn’t refunded the money she says she lost to two cryptocurrency investment scams. What happened The circumstances of the complaint are well-known to both parties, so I don’t intend to set these out in d... (3 pages)View decision
