We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4009 results
-
Decision Reference DRN3833456
8 Mar 2017 Lloyds Bank PLC Not upheldBanking and creditMiss V complains that Lloyds Bank PLC will not refund disputed debit card payments on her account.backgroundMiss V says that the debit card for her Lloyds bank account did not reach her and, shortly after that, transactions appeared on her account totalling around £7... (2 pages)View decision -
Decision Reference DRN-5084555
6 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5084555 The complaint Ms S is unhappy that Revolut Ltd haven’t refunded money she lost as a result of a scam. Ms S is being represented by a claims management company but for ease of reading I’ll only refer to Ms S in my decision. What happened The detailed background to this comp... (9 pages)View decision -
Decision Reference DRN-3350803
19 Apr 2022 TSB Bank plc Not upheldBanking and PaymentsDRN-3350803 The complaint Mr J complains that TSB Bank plc failed to refund a transaction from his account that he didn’t recognise. What happened Mr J received a letter from TSB about his account which asked him to take some action because the account was rarely used and could be classed ... (3 pages)View decision -
Decision Reference DRN-2669537
5 May 2021 Santander UK Plc Not upheldBanking and PaymentsDRN-2669537 The complaint Mr D is unhappy Santander UK Plc refused his request to increase his overdraft limit. He also complains about issues he’s encountered when using an ATM, and with Santander’s decision to close some branches. What happened In September 2020 Mr D contacted Santander ... (4 pages)View decision -
Decision Reference DRN-4718737
3 Jul 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4718737 The complaint Ms T complains that Santander UK Plc (“Santander”) won’t refund money she lost when she fell victim to an employment scam. What happened In November 2023, Ms T fell victim to an employment scam. She explains she was looking for remote jobs and came across an adver... (3 pages)View decision -
Decision Reference DRN-4590007
3 Oct 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-4590007 The complaint Mrs D complains that J.P. Morgan Europe Limited, trading as Chase, won’t refund the money she lost when she fell victim to an investment scam. Mrs D is being represented by solicitors in this complaint. What happened The details of what happened are well know... (3 pages)View decision -
Decision Reference DRN-5389525
12 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5389525 The complaint Mr C complains that Revolut Ltd hasn’t protected him from losing money to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr C has explained that from Februa... (9 pages)View decision -
Decision Reference DRN-4583311
14 Mar 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4583311 The complaint Ms T is unhappy with Creation Consumer Finance Ltd.’s (‘Creation’) response to a claim she made under s.75 of the Consumer Credit Act 1974 (the ‘CCA’) and an unfair relationship she claims to have with Creation taking into account s.140A of the CCA. What happened ... (12 pages)View decision -
Decision Reference DRN0322827
22 Nov 2019 Best Practice IFA Group Limited Not upheldInvestment and pensionsMr M complains that Andrew Morton & Co Ltd, an appointed representative (AR) of Best Practice IFA Group Limited (Best Practice), acted wrongly and out of line with the instructions provided in investing in a number of high-risk shares. He also believes that Best Practice has failed to ... (14 pages)View decision -
Decision Reference DRN-3347684
28 Jun 2022 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-3347684 The complaint Mr and Mrs D complain that Tesco Personal Finance Plc (Tesco) has unfairly declined their claim under section 75 and section 140A of the Consumer Credit Act 1974 (CCA) in relation to a timeshare product they were sold. What happened In July 2012, Mr and Mrs D purc... (6 pages)View decision
