We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4014 results
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Decision Reference DRN-4875273
26 Jun 2024 Curtis Banks Limited UpheldPensions and AnnuitiesDRN-4875273 The complaint Mr W complains that Curtis Banks Limited (‘CBL’) shouldn’t have accepted his application for a self-invested personal pension (‘SIPP’) and that it failed to undertake due diligence on the introducer and intended investments, causing him a financial - . / ... (36 pages)View decision -
Decision Reference DRN-4952446
18 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4952446 The complaint Mr B complains that Revolut Limited won’t refund money he lost when he was the victim of a scam. Mr B is represented by a firm that I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some... (13 pages)View decision -
Decision Reference DRN2020088
22 Oct 2013 Private and Commercial Finance Company Limited Not upheldBanking and creditMrs N complains that Private and Commercial Finance Company Limited (PCF) overcharged her for three separate hire purchase agreements.backgroundIn 2004, Mrs N was buying a car through a dealership. She paid a deposit to the dealership and arranged a hire purchase agreement with PCF for t... (3 pages)View decision -
Decision Reference DRN-3098447
22 Oct 2021 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3098447 The complaint Mr H has complained about the transfer of three personal pensions to a self-invested personal pension (“SIPP”) in 2015. His transfer proceeds were invested in a property development scheme that has since failed. He holds Wellington Court Financial Services Limited... (16 pages)View decision -
Decision Reference DRN6610917
1 Dec 2015 Barclays Bank Plc Not upheldBanking and creditMiss G complains that Barclays Bank Plc is holding her responsible for gambling transactions made from her account and which she denies making or being responsible for. Miss G has been declined a refund of the value of the transactions.backgroundMiss G is disputing ... (3 pages)View decision -
Decision Reference DRN-4440799
17 May 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4440799 The complaint Mr H complains that Wise Payments Limited trading as Wise (Wise) is refusing to refund him the amount he lost as the result of a scam. Mr H is being represented by a third party. To keep things simple, I will refer to Mr H throughout my decision. What happened Mr ... (2 pages)View decision -
Decision Reference DRN-5237069
19 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5237069 The complaint Mr W complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr W found an advert online for a company that could help him invest in cryptocurrency. I’ll refer to them as ‘V’ for the purposes of this decision. Unfortunate... (8 pages)View decision -
Decision Reference DRN-5422658
15 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5422658 The complaint Mr A complains that Revolut Limited didn’t do enough to protect h from the financial harm caused by a job scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both pa... (5 pages)View decision -
Decision Reference DRN-3117956
30 Sep 2022 Coutts & Company UpheldInvestmentsDRN-3117956 The complaint Mr and Mrs M complain about advice they received from Coutts & Company to invest £300,000 in a collective investment called the Orbita Capital Return Strategy. They say that advice was unsuitable because the investment represented more risk than they had been ... (6 pages)View decision -
Decision Reference DRN-5876834
9 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5876834 The complaint Mrs C complains that Revolut Ltd won’t refund money she lost when she fell victim to a job scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. Mrs C fell victim to a job scam in 2025... (3 pages)View decision
