We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4014 results
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Decision Reference DRN-4938179
21 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4938179 The complaint Mr B complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened The background of this ... (6 pages)View decision -
Decision Reference DRN8946385
6 Dec 2019 Positive Solutions (Financial Services) Ltd UpheldInvestment and pensionsMr and Mrs B complain that in April 2007, a Mr Paul Clark wrongly advised them to invest £300,000 in the Stirling Mortimer Global Property Fund PCC Limited – Majestic Village No 3 Fund (‘the fund’). They further complain that in late 2006 and early 2007, Mr Clark wrongly advised them to ca... (57 pages)View decision -
Decision Reference DRN-3450189
26 Apr 2022 Everyday Lending Limited Not upheldConsumer CreditDRN-3450189 The complaint Mr M has complained that Everyday Lending Limited trading as Everyday Loans (“EDL”) was irresponsible to have agreed credit for him. Mr M has brought his complaint to us via a representative. For simplicity, I will refer to him throughout. What happened EDL provid... (3 pages)View decision -
Decision Reference DRN0383850
26 Nov 2018 National Westminster Bank Plc Not upheldBanking and creditMrs M complains that National Westminster Bank Plc has refused to acknowledge her complaint about an account in her name that doesn’t contain her funds, but is subject to a restraining order. She wants NatWest to remove her name from the account.backgroundMrs M said ... (2 pages)View decision -
Decision Reference DRN-5008340
1 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5008340 The complaint Mrs T complains that Revolut Ltd won’t refund money she lost when she was the victim of a scam. Mrs T is represented by a firm that I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some... (14 pages)View decision -
Decision Reference DRN-4360505
2 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4360505 The complaint Miss F complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to bo... (4 pages)View decision -
Decision Reference DRN-3148868
19 Dec 2021 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3148868 The complaint Mr S complains about the advice he says he received in 2015 to transfer a personal pension to a self-invested personal pension (“SIPP”). His transfer proceeds were invested in Dolphin Capital, a German property development scheme that has since failed. He says the... (16 pages)View decision -
Decision Reference DRN0616312
29 Apr 2016 Nadeem Anjum Ayub UpheldBanking and creditMr P complains of poor service and overcharging by Nadeem Anjum Ayub (trading asMortgage Management) (MM) on his mortgage application.backgroundMr P’s complaintMr P consulted MM, a mortgage broker, about his application for a mortgage loan. He complains that he received ... (9 pages)View decision -
Decision Reference DRN-5037494
26 Feb 2025 N.I.I.B. Group Limited UpheldConsumer CreditDRN-5037494 The complaint Mr S complaints that N.I.I.B. Group Limited trading as Northridge Finance (Northridge) irresponsibly granted him a hire purchase agreement that he couldn’t afford to repay. What happened My initial conclusions were set out in my provisional decision issued on ... (8 pages)View decision -
Decision Reference DRN-3020936
1 Sep 2021 Indigo Michael Limited Not upheldConsumer CreditDRN-3020936 The complaint Mr H complained that Indigo Michael Limited, trading as SafetyNet Credit (SNC), lent to him irresponsibly. Mr H later complained that a payment removed from his account in September 2018 was done without his permission and he says was an unauthorised payment to SN... (4 pages)View decision
