We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4014 results
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Decision Reference DRN-3044482
19 Nov 2021 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3044482 The complaint Mr R has complained about the transfer of two personal pensions to a self-invested personal pension (“SIPP”) in 2015. His transfer proceeds were invested in a property development scheme that has since failed. He holds Wellington Court Financial Services Limited r... (16 pages)View decision -
Decision Reference DRN-2842918
17 Dec 2021 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-2842918 The complaint Mr M has complained Barclays Bank UK PLC won’t refund him for multiple transactions he says he didn’t make between 15 July 2020 and 23 July 2020. What happened On 24 July 2020, Mr M told Barclays that he had noticed multiple transactions totalling £3,630.00 debiti... (4 pages)View decision -
Decision Reference DRN-4644510
18 Jun 2025 Honeycomb Finance Limited UpheldConsumer CreditDRN-4644510 The complaint Miss O’s complaint is, in essence, that Honeycomb Finance Limited (“the Lender”), acted unfairly and unreasonably by (1) being party to an unfair credit relationship with her under section 140A of the Consumer Credit Act 1974 (as amended) (“the CCA”) and (2) de... (16 pages)View decision -
Decision Reference DRN1523047
27 Mar 2020 Moneybarn No. 1 Limited UpheldBanking and creditComplaintMr A has complained that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale car finance agreement with him when it ought reasonably to have realised that the payments were unaffordable. He’s said that he was very surprised to be accepted for the finance... (16 pages)View decision -
Decision Reference DRN-5040674
27 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5040674 The complaint Miss C complains that Revolut Ltd did not reimburse the funds she lost to a scam. What happened Miss C fell victim to a task-based job scam, in which she had to complete a set number of tasks per day to earn a salary and commission. Some ‘combo tasks’ cost mone... (10 pages)View decision -
Decision Reference DRN-4998425
14 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4998425 The complaint Mr B complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to a job scam. He’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Mr B throughout this decision. What happened The background to this complaint is kn... (9 pages)View decision -
Decision Reference DRN-5056121
4 Oct 2024 Amtrust Europe Limited UpheldInsuranceDRN-5056121 The complaint Mr S complains about Amtrust Europe Limited (“Amtrust”) for the way it handled his boiler breakdown at his holiday home. He wants Amtrust to increase its offer of compensation for his distress and inconvenience. What happened Mr S owns a holiday home, not far f... (3 pages)View decision -
Decision Reference DRN-4862106
6 Aug 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4862106 The complaint Mr Q has complained that Nationwide Building Society won’t refund transactions he says he didn’t make or otherwise authorise. What happened Mr Q says that all the cash withdrawals on his account between late 2019 and late 2022 were made without his permission. ... (4 pages)View decision -
Decision Reference DRN2360023
25 Jun 2013 Sanlam Life & Pensions UK Limited UpheldInvestment and pensionsMr A’s complaint relates to the investment advice he received from Sanlam Life & Pensions UK Limited. Mr A was advised to invest a lump sum of £50,000 into its Income Programme (‘the Programme’) and make regular withdrawals. Through his representative, he complains that this recomme... (4 pages)View decision -
Decision Reference DRN-5484742
19 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5484742 The complaint Miss M complains that Wise Payments Limited (‘Wise’) won’t refund the money she lost to a job scam. She’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Miss M throughout this decision. What happened The background to this com... (3 pages)View decision
