We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3957 results
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Decision Reference DRN5430885
1 Jun 2018 National Westminster Bank Plc Not upheldBanking and creditW, a limited company, complains that National Westminster Bank Plc gave misleading information about its products and services. It asks for compensation for its losses and to avoid the situation being repeated. W is represented by its director, who I’ll refer to as Mr A... (3 pages)View decision -
Decision Reference DRN7142499
28 Nov 2018 Nationwide Building Society Not upheldBanking and creditMr S is unhappy that Nationwide Building Society introduced a policy preventing individuals other the named account holder to deposit money in branch. backgroundMr S says that his wife has been going into branch, on his behalf, to deposit money into his bank account f... (2 pages)View decision -
Decision Reference DRN-4977200
8 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4977200 The complaint G complains that Barclays Bank UK PLC (Barclays) is refusing to refund a payment that was made to a third party (I will call C) that specialises the sale of vehicles. G is being represented by a third party. To keep things simple, I will refer to this third par... (3 pages)View decision -
Decision Reference DRN3339195
25 Sep 2014 Secure Trust Bank Plc Not upheldBanking and creditMr T and Mrs W complain that Secure Trust Bank Plc reduced the interest rate on their account when it had no right to do so. They complain that they were led to believe that there was no way Secure Trust would change the rate.backgroundIn 2011 Mr T and Mrs W deposited a significant ... (3 pages)View decision -
Decision Reference DRN-2868560
29 Jun 2021 Paragon Bank Plc Not upheldBanking and PaymentsDRN-2868560 The complaint Mr R complained that Paragon Bank Plc failed to allocate a deposit he’d made into his ISA account with them and, as a result, it missed the tax year cut off for that year’s contributions. What happened Mr R arranged for £13,000 to be transferred from his bank acco... (3 pages)View decision -
Decision Reference DRN-4598007
2 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4598007 The complaint Mr D complains that Barclays Bank UK PLC did not present two cheques he deposited with them, and they provided poor customer service to him. What happened Mr D attempted to deposit two separate cheques which came from a third party bank into his Barclays account, ... (3 pages)View decision -
Decision Reference DRN-4175950
31 Aug 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4175950 The complaint Mr A complains that Lloyds Bank PLC blocked his personal bank account after it had been notified of a fraud claim from a third party. Mr A says that he’s been unable to access the funds in his account after Lloyds Bank PLC decided to close his account. What happen... (3 pages)View decision -
Decision Reference DRN-4645234
27 Feb 2024 The Co-operative Bank Plc Not upheldBanking and PaymentsDRN-4645234 The complaint Mr G is unhappy with the way The Co-Operative Bank Plc (Co-Op) dealt with the transaction when he asked his wife to deposit cash into his savings account. What happened Mr G said he filled out a paying in slip with his details and gave it to his wife to deposit ca... (4 pages)View decision -
Decision Reference DRN-4521560
5 Feb 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4521560 The complaint Mrs B is unhappy that Lloyds Bank PLC won’t refund her money that she lost from an alleged fraud. What happened As both parties are familiar with the circumstances of this complaint, I’ve summarised them briefly below. In late 2023, Mrs B was looking for a new pro... (3 pages)View decision -
Decision Reference DRN5505634
22 Dec 2015 Barclays Bank Plc Not upheldBanking and creditMr I complains that Barclays Bank Plc has held him liable for various cheques issued on his business bank account. Mr I says he lost his cheque book and a third party issued the cheques without his knowledge or authority. He wants Barclays to compensate him for the ... (3 pages)View decision
