We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4014 results
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Decision Reference DRN-5371889
19 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5371889 THE COMPLAINT Mrs N complains that Revolut Ltd (“Revolut”) will not reimburse her money she says she lost when she fell victim to a scam. Mrs N is represented by Mendelsons Limited in this matter. However, where appropriate, I will refer to Mrs N solely in this decision fo... (4 pages)View decision -
Decision Reference DRN-5866686
9 Oct 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5866686 The complaint Ms B complains that Revolut Ltd (‘Revolut’) declined to refund her £95,000 which she lost as a result of a scam. What happened I wrote to both parties outlining my provisional thoughts on the case in September 2025 in order to give them both the opportunity to ... (7 pages)View decision -
Decision Reference DRN-5485096
1 May 2025 Argentis Wealth Management Ltd UpheldPensions and AnnuitiesDRN-5485096 The complaint Mr C has complained that Argentis Wealth Management Ltd mis-managed the investment of his pension plan and provided him with poor service when his financial adviser retired. What happened I set out details of the background of this complaint in my Provisional ... (12 pages)View decision -
Decision Reference DRN-4969441
10 Feb 2025 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4969441 The complaint Mr N complained about Hargreaves Lansdown Asset Management Limited (“HL”). He said it shouldn’t have allowed a withdrawal to his business partner and joint account holder. He said HL should remove restrictions to the account for him, so that he could have acces... (4 pages)View decision -
Decision Reference DRN-4566008
22 May 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4566008 The complaint Mr T complains HSBC UK Bank Plc didn’t do enough to protect him when he fell victim to a job scam. What happened Mr T has an account with HSBC and an account with another business who I’ll refer to as “L” in the rest of this decision. Mr T says he was contacted on... (2 pages)View decision -
Decision Reference DRN-4596758
28 Mar 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4596758 Complaint Mr J is unhappy that J.P. Morgan Europe Limited trading as Chase (“Chase”) didn’t reimburse him after he fell victim to an investment scam. Background The facts of this case are well known to the parties so I don’t intend to set them out in full here. In summary, Mr J... (3 pages)View decision -
Decision Reference DRN-5041736
21 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5041736 The complaint Mr W complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (6 pages)View decision -
Decision Reference DRN6260550
3 Oct 2018 Lloyds Bank PLC UpheldBanking and creditMrs L is unhappy that Lloyds Bank PLC (“Lloyds”) hasn’t helped her to get the refund she thinks she’s entitled to receive in connection with a holiday. She complains about the way Lloyds has handled her complaint, and the impact that has had on her.backgroundMrs L pa... (5 pages)View decision -
Decision Reference DRN-3148868
19 Dec 2021 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3148868 The complaint Mr S complains about the advice he says he received in 2015 to transfer a personal pension to a self-invested personal pension (“SIPP”). His transfer proceeds were invested in Dolphin Capital, a German property development scheme that has since failed. He says the... (16 pages)View decision -
Decision Reference DRN-5257514
8 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5257514 The complaint Mr W complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (5 pages)View decision
