We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4028 results
-
Decision Reference DRN7165804
30 Mar 2021 Portal Financial Services LLP UpheldInvestment and pensionsMr H has complained about advice he received from Portafina LLP to transfer a Stakeholder pension plan to a Self-Invested Personal Pension (‘SIPP’). The funds within the SIPP were then used to invest in several unregulated collective investment schemes (“UCIS”). Mr H is being represented b... (14 pages)View decision -
Decision Reference DRN-4790879
7 Aug 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4790879 Complaint Mr K is unhappy that Monzo Bank Ltd didn’t reimburse him after he told it he’d fallen victim to a scam. Background In September 2022, Mr K fell victim to a job scam. He was contacted by someone on a messaging app who claimed to be a recruitment manager. They offere... (5 pages)View decision -
Decision Reference DRN-5559021
16 May 2025 Glenside Finance Limited Not upheldConsumer CreditDRN-5559021 The complaint Mr S is unhappy with how Glenside Finance Limited treated his situation when he got into financial difficulty in relation to a hire purchase agreement. What happened Mr S has been represented on this case both in communications with Glenside and our service. B... (7 pages)View decision -
Decision Reference DRN-5723303
31 Jul 2025 First Holiday Finance Ltd Not upheldConsumer CreditDRN-5723303 The complaint Mr A and Mrs F’s complaint is, in essence, that First Holiday Finance Ltd (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with them under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) an... (12 pages)View decision -
Decision Reference DRN-3146873
28 Jun 2022 Quays Wealth Management Limited UpheldPensions and AnnuitiesDRN-3146873 The complaint Mr C has complained about the transfer of his two pension plans to a new self-invested personal pension (“SIPP”) in 2015. He said that the transfer was unsuitable for his needs and led to him suffering a financial loss. Mr C is represented in this complaint by a t... (8 pages)View decision -
Decision Reference DRN-5706697
30 Jul 2025 First Holiday Finance Ltd Not upheldConsumer CreditDRN-5706697 The complaint Mr and Mrs O’s complaint is, in essence, that First Holiday Finance Ltd (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with them under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) and ... (15 pages)View decision -
Decision Reference DRN-3554979
21 Jun 2022 Logbook Money Limited UpheldConsumer CreditDRN-3554979 The complaint Mrs A has complained that Logbook Money Limited (“LBM”) was irresponsible to have agreed credit for her. What happened LBM provided Mrs A with a loan of £1,000 in August 2019. The total amount of £2,800, including interest and charges, was to be repaid in 78 weekl... (5 pages)View decision -
Decision Reference DRN-5421523
2 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5421523 The complaint Ms H complains that Revolut Ltd (‘Revolut’) declined to refund her approximately £3,400 which she lost as a result of a scam. What happened The circumstances of this complaint are well known to both parties, so I will not go into every detail of what happened h... (5 pages)View decision -
Decision Reference DRN-5012078
31 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5012078 The complaint Miss H complains that Revolut Ltd is refusing to refund her the amount she lost as the result of a scam. Miss H is being represented by a third party. To keep things simple, I will refer to Miss H throughout my decision. What happened The background of this com... (8 pages)View decision -
Decision Reference DRN-2761020
26 May 2021 Evergreen Finance London Limited UpheldConsumer CreditDRN-2761020 The complaint Miss R says Evergreen Finance London Limited trading as MoneyBoat.co.uk lent to her irresponsibly. She says that she couldn’t afford to repay the lending and she needed to borrow further to make the repayments. She says Moneyboat.co.uk should have found out about ... (4 pages)View decision
