We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4028 results
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Decision Reference DRN-3520242
8 Jun 2022 jch investment management limited UpheldPensions and AnnuitiesDRN-3520242 The complaint Mr T has complained that jch investment management limited (JCH) gave him unsuitable advice to transfer his defined benefits from his occupational pension scheme (OPS) – the British Steel Pension Scheme (BSPS) – to a self invested personal pension (SIPP). What hap... (24 pages)View decision -
Decision Reference DRN2889628
5 Sep 2017 Casheuronet UK LLC UpheldBanking and creditMr S complains CashEuroNet UK LLC (trading as QuickQuid) lent to him irresponsibly.backgroundThe background to this complaint and my initial findings on it can be found in the provisional decision which is attached to and forms a part of this final decision. I’v... (8 pages)View decision -
Decision Reference DRN9559575
17 Sep 2015 Ardtalla Consulting Ltd Not upheldInvestment and pensionsMrs N believes the investment bond sold to her late mother by Ardtella Consulting Ltd was unsuitable for her. Mrs N is the Executor of her late mother’s estate and was also a life assured on the bond. Mrs N is represented in bringing her complaint.background The ... (4 pages)View decision -
Decision Reference DRN-3068253
27 Sep 2021 Santander UK Plc UpheldBanking and PaymentsDRN-3068253 The complaint Mrs W complains that Santander UK Plc closed her accounts and won’t release money held in the accounts to her. She also complains about poor service. What happened Mrs W opened two accounts with Santander in August 2018. Mrs W says she opened the accounts after mo... (6 pages)View decision -
Decision Reference DRN-4345109
13 Nov 2023 PrePay Technologies Limited UpheldBanking and PaymentsDRN-4345109 The complaint Mr S complains that PrePay Technologies Limited trading as PrePay Solutions (‘PrePay’) won’t refund him in full after he fell victim to a scam. What happened Mr S is represented in this case but for ease I’ll refer to Mr S throughout my decision. Mr S says that he... (4 pages)View decision -
Decision Reference DRN-3410224
31 Mar 2022 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3410224 The complaint Mr L complains that Westerby Trustee Services Limited (‘Westerby’) allowed his Self- Invested Personal Pension (‘SIPP’) to be invested in high risk investments. Mr L says Westerby shouldn’t have allowed this to happen. What happened Westerby’s been represented by ... (48 pages)View decision -
Decision Reference DRN2124251
24 Jul 2018 Bigmore Associates Limited Not upheldBanking and creditMr and Mrs R complain that on their house move, Bigmore Associates Limited, who advised in connection with their mortgage application, failed to ascertain that selling their existing house and redeeming the mortgage would attract an early repayment charge (ERC). To resol... (5 pages)View decision -
Decision Reference DRN-4785695
12 Nov 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4785695 The complaint Dr C complains that Lloyds Bank PLC (‘Lloyds’) won’t refund the remaining funds she lost when she fell victim to a scam. What happened What Dr C says Dr C says that after receiving an inheritance she left her contact details on the websites of some investment ... (6 pages)View decision -
Decision Reference DRN-4847728
31 Jan 2025 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4847728 The complaint Mr M has complained about National Westminster Bank Plc’s won’t refund several payments he says he made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. In summary, Mr M fel... (5 pages)View decision -
Decision Reference DRN-3687800
9 Sep 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3687800 The complaint Miss B complains that Portal Financial Services LLP (Portal) gave her unsuitable advice to transfer her Personal Pension (PP) to a Self-Invested Personal Pension (SIPP). What happened In 2011, Portal advised Miss B to transfer PP to a SIPP after she’d received a l... (7 pages)View decision
