We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4032 results
-
Decision Reference DRN-5211502
12 Jun 2025 Starling Bank Limited UpheldBanking and PaymentsDRN-5211502 The complaint Mr H complains that Starling Bank Limited won’t refund the money he lost when he was the victim of what he feels was a scam. What happened Sometime around July 2022, someone Mr H had worked with previously told him about an opportunity to invest with a trading... (8 pages)View decision -
Decision Reference DRN-4666190
25 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4666190 The complaint Mr K complains delays from Barclays Bank UK PLC stopped him investing. What happened Mr K had a bond with Barclays, and it was due to mature. Mr K didn’t get any paperwork about the maturity, and Barclays reinvested the proceeds into a new bond. Mr K contacted Bar... (7 pages)View decision -
Decision Reference DRN8160502
29 Mar 2021 Moneybarn No. 1 Limited Not upheldBanking and creditMr K has complained about credit granted to him by Moneybarn No. 1 Limited (“Moneybarn”). He says it was irresponsible to have agreed credit for him as he had a history of reliance on short-term lending and had recently defaulted on a loan. background Moneybarn agreed credit for Mr K in Ja... (6 pages)View decision -
Decision Reference DRN-5124846
16 Dec 2024 The Royal Bank of Scotland Plc UpheldInvestmentsDRN-5124846 The complaint Mrs A complains that The Royal Bank of Scotland Plc (‘RBS’) has acted unreasonably in relation to the transfer of an existing stocks and shares ISA to an RBS cash ISA. What happened Mrs A is represented in part by her husband Mr A, in bringing the complaint. M... (5 pages)View decision -
Decision Reference DRN-4783008
7 May 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4783008 The complaint Mr H complains that London & Colonial Services Limited (‘L&C’) failed to meet its obligations to deal with him fairly as a retail client, permitted a transfer to an unsuitable pension, which then facilitated the purchase of an unsuitable investment. He say... (46 pages)View decision -
Decision Reference DRN-4587351
29 Jan 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4587351 The complaint Mr M complains that London & Colonial Services Limited (‘L&C’) didn’t undertake sufficient due diligence on the firm, 1 Stop Financial Services, that introduced him to L&C. Mr M also complains that L&C didn’t undertake sufficient due diligence on i... (44 pages)View decision -
Decision Reference DRN9892318
2 Sep 2013 Peter Morris and Company UpheldInvestment and pensionsMrs M has complained about advice given by Peter Morris and Company in October 2008 to invest £25,000 of her Self Invested Person Pension (SIPP) into the Stirling Mortimer No 7 Cape Verde Fund (the Fund). backgroundI issued a provisional decision on 28 February 2013 saying that I int... (7 pages)View decision -
Decision Reference DRN-5984071
28 Nov 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5984071 The complaint Mr I complains that Santander UK Plc won’t refund the money he lost as a result of a scam. The complaint is brought on Mr I’s behalf by a professional representative. What happened The detailed background to this complaint is well known to both parties. So, I’... (5 pages)View decision -
Decision Reference DRN-4520306
19 Dec 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-4520306 The complaint Mr C has a Self-Invested Personal Pension (‘SIPP’) with Westerby Trustee Services Limited (‘Westerby’). Mr C transferred monies from existing pension arrangements into the SIPP and the transferred monies were then invested in holdings that haven’t performed as wel... (50 pages)View decision -
Decision Reference DRN-3946443
22 Feb 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3946443 The complaint Mr S complains that Revolut Ltd won’t refund the money he lost after he fell victim to an ‘authorised push payment’ (“APP”) scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it all here, But briefly, and based on... (6 pages)View decision
