We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4037 results
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Decision Reference DRN-1328133
25 May 2020 Startline Motor Finance Limited UpheldConsumer CreditDRN-1328133 The complaintMs C complains that a car she has been financing through an agreement with STARTLINE MOTOR FINANCE Limited ("Startline") has not been of satisfactory quality. What happenedMs C took receipt of a used car in March 2019. She financed the deal through a hire... (4 pages)View decision -
Decision Reference DRN0057720
25 Feb 2015 The Crescent Partnership LLP UpheldInvestment and pensionsMr J is complaining as the executor of his late wife’s estate. His complaint about The Crescent Partnership LLP concerns the advice Mrs J received to put money into an investment bond. He is concerned that the value of the capital she invested fell, but he has also questioned whether t... (6 pages)View decision -
Decision Reference DRN3959604
5 Nov 2019 Anglian Windows Ltd Not upheldBanking and creditMr J complains that a fixed sum loan agreement that he used to pay for some replacement doors and windows was mis-sold to him by Anglian Windows Limited. He’s being helped with his complaint by his son.backgroundMr J agreed in February 2013 for some replacement doors and windows to be inst... (2 pages)View decision -
Decision Reference DRN-4833073
4 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4833073 The complaint Mr C complains Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions UK LLP) failed to fulfil its obligations in relation to its acceptance of his application for a Self- Invested Personal Pension (‘SIPP’) and subsequent investment in an overseas p... (27 pages)View decision -
Decision Reference DRN7418494
27 Jan 2014 Everest Limited UpheldBanking and creditMr J complains that Everest Limited has misrepresented the terms of a third party finance agreement he took to pay for its products.backgroundMr J wanted to buy new windows and doors for his property from Everest. It acted as a broker for a fixed sum finance agreement with a third party. ... (2 pages)View decision -
Decision Reference DRN4908781
13 Jan 2017 HSBC Bank plc Not upheldBanking and creditMr R complains about the service he received from HSBC Bank Plc in relation to his currency account. backgroundIn May 2016, Mr R asked HSBC about its exchange rate for Australian dollars. He made an appointment to open a currency account. He asked again about the exch... (2 pages)View decision -
Decision Reference DRN6269744
27 Oct 2016 AXA Wealth Services Limited UpheldInvestment and pensionsMr and Mrs I complain AXA Wealth Services Limited wrongly advised them to invest£40,000 in a guaranteed bond in 2007, set up in Mrs I’s name. They say the advisor should’ve suggested putting this money in a fixed-term bond with guaranteed interest.backgroundThe backgro... (4 pages)View decision -
Decision Reference DRN-1398096
18 Sep 2020 N.I.I.B. Group Limited UpheldConsumer CreditDRN-1398096The complaintMiss C complains that N.I.I.B. Group Limited refused to let her reject a faulty car.What happenedOn 5 March 2019 Miss C acquired a second-hand car costing £7,827 funded by a cash deposit and the balance with hire purchase agreement. Shortly after acquisition Miss C ... (3 pages)View decision -
Decision Reference DRN3056857
8 Oct 2018 Glyn Hopkin Limited Not upheldBanking and creditMrs G has complained that the finance agreement she entered into through Glyn Hopkin Limited for her car was misrepresented to her. backgroundIn January 2015, Mrs G entered into a hire purchase agreement for a car, with a third party. It was arranged by Glyn Hopkin.... (4 pages)View decision -
Decision Reference DRN5254034
2 Jan 2018 Santander UK Plc Not upheldBanking and creditMiss K and Mr W are unhappy with the information provided by Santander UK Plc (Santander) on their existing mortgage deal. They’d like it to waive the early repayment charge as they are moving their mortgage to a new lender as they’ve lost trust in Santander.backgro... (3 pages)View decision
