We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4037 results
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Decision Reference DRN9473481
30 Nov 2017 Barclays Bank Plc UpheldBanking and creditMr K complains Barclays Bank Plc have debited his account without his authority and then closed his account without notification. He wants the bank to refund the monies and reinstate his account.backgroundMr K holds a personal account with Barclays Bank Plc. He also runs hi... (3 pages)View decision -
Decision Reference DRN7495842
3 Jan 2020 TSB Bank plc UpheldBanking and creditMs A and Mr P complain that TSB Bank plc didn’t accept a chargeback claim in relation to two payments of £2000 made to a third party. In addition, Ms A is unhappy that she made a payment to her credit card in May 2018 which wasn’t credited until July 2018.background Mr P is an additional c... (2 pages)View decision -
Decision Reference DRN8998721
12 Jan 2018 Kingswood Financial Advisors UpheldInvestment and pensionsMr M’s complaint is about advice from Kingswood Financial Advisors (Kingswood) to transfer his previous employer’s final salary pension plan into a Self-Invested Personal Pension (SIPP). This was so that he could buy two Harlequin properties. Mr M says this was unsuita... (9 pages)View decision -
Decision Reference DRN-2439034
31 Mar 2022 Neovision Wealth Management Limited UpheldInvestmentsDRN-2439034 The complaint Mrs K is complaining about Neovision Wealth Management Limited (‘Neovision’), she says that one of its appointed representatives (‘ARs’), Providence Wealth Limited (‘Providence Wealth’) is responsible for advice she received to make a high-risk, unregulated invest... (22 pages)View decision -
Decision Reference DRN-4061991
4 May 2023 Wykeham Independent Consultants Limited Not upheldInvestmentsThe complaint 1)Mr C complains that a Mr S of Wykeham Independent Consultants Limited (WIC) mis- sold a film partnership to him in December 2002. I will call that film partnership FP1. 2)Mr C has made a second complaint, about the 2003 sale of a film partnership that I will call FP2. This ... (21 pages)View decision -
Decision Reference DRN4119005
2 Dec 2019 Close Brothers Limited UpheldBanking and creditMr H and Mrs E complain that a car they financed through an agreement with Close Brothers Limited (“Close Brothers”) has not been of satisfactory quality.backgroundMr H and Mrs E took receipt of a used car in March 2017. They financed the deal through a conditional sale agreement with Clos... (4 pages)View decision -
Decision Reference DRN6614364
16 Jan 2020 SG Kleinwort Hambros Bank Limited UpheldInvestment and pensionsMr B has raised a number of concerns about SG Kleinwort Hambros Bank Limited’s investment advice and its attitude and behaviour towards him.backgroundIn 2017 SG initially recommended Mr B invest £900,000 in one of its in-house funds; he eventually agreed to a total of just over £700,000. M... (8 pages)View decision -
Decision Reference DRN-4895379
8 Jul 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4895379 The complaint Ms C complains Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions UK LLP) failed to undertake effective due diligence and accepted her application for a Self- Invested Personal Pension (‘SIPP’) and subsequent investment in an overseas property- ... (31 pages)View decision -
Decision Reference DRN4578462
19 Dec 2017 National Westminster Bank Plc Not upheldBanking and creditMiss A complains that National Westminster Bank Plc won’t give her back money withdrawn from her account without her permission.backgroundOn 15 March 2017, Miss A opened a new account with NatWest. She paid in £4,000, money she’d got from a student loan. NatWest sen... (2 pages)View decision -
Decision Reference DRN-5200653
2 Jan 2025 Go Car Credit Limited UpheldConsumer CreditDRN-5200653 The complaint Miss H is unhappy that a car supplied to her under a Hire Purchase agreement with Go Car Credit Limited (Go Car Credit) was of an unsatisfactory quality. What happened In December 2022, Miss H decided to purchase a vehicle via a dealership who I will refer to ... (6 pages)View decision
