We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4037 results
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Decision Reference DRN-4895379
8 Jul 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4895379 The complaint Ms C complains Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions UK LLP) failed to undertake effective due diligence and accepted her application for a Self- Invested Personal Pension (‘SIPP’) and subsequent investment in an overseas property- ... (31 pages)View decision -
Decision Reference DRN4578462
19 Dec 2017 National Westminster Bank Plc Not upheldBanking and creditMiss A complains that National Westminster Bank Plc won’t give her back money withdrawn from her account without her permission.backgroundOn 15 March 2017, Miss A opened a new account with NatWest. She paid in £4,000, money she’d got from a student loan. NatWest sen... (2 pages)View decision -
Decision Reference DRN-3855263
14 Dec 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3855263 The complaint Mr D complains that Portal Financial Services LLP (Portal) gave him unsuitable advice to transfer his Personal Pension (PP) to a Self-Invested Personal Pension (SIPP). What happened In November 2012, Portal advised Mr D to transfer his PP to a SIPP. The fact find ... (8 pages)View decision -
Decision Reference DRN-5200653
2 Jan 2025 Go Car Credit Limited UpheldConsumer CreditDRN-5200653 The complaint Miss H is unhappy that a car supplied to her under a Hire Purchase agreement with Go Car Credit Limited (Go Car Credit) was of an unsatisfactory quality. What happened In December 2022, Miss H decided to purchase a vehicle via a dealership who I will refer to ... (6 pages)View decision -
Decision Reference DRN2312834
21 Feb 2014 National Westminster Bank Plc Not upheldBanking and creditMiss K complains that National Westminster Bank plc won’t refund money she says was withdrawn from her current account by third parties. Miss K says on several occasions the third party gang forced her to make withdrawals and give them her card and personal identification number (PIN)... (2 pages)View decision -
Decision Reference DRN5277383
16 Mar 2017 Duncan Lawrie Limited UpheldInvestment and pensionsMr Y complains that Duncan Lawrie Limited (DLL):•Disclosed his account information to a third party without his authority.• Invested in the JP Morgan Euro Liquidity Fund (the JPM fund) without authority.•Hasn’t disclosed details of all accounts held by his father.• In... (4 pages)View decision -
Decision Reference DRN-2609713
18 Feb 2021 Oodle Financial Services Limited UpheldConsumer CreditDRN-2609713 The complaint Miss D complains about the quality of a car she acquired through a hire purchase agreement financed by Oodle Financial Services Limited trading as Oodle Car Finance (Oodle). What happened In July 2019 Miss D acquired a used car through a hire purchase agreement. ... (5 pages)View decision -
Decision Reference DRN7243561
5 Jan 2021 Howard Taylor Associates UpheldInvestment and pensionsMr B’s complaint is about the role Howard Taylor Associates (“HTA”) played in the transfer of two of his pensions into a self-invested personal pension (“SIPP”) in 2012. His pension was subsequently invested in an illiquid and speculative UK land scheme. Mr B says he was badly advised by H... (8 pages)View decision -
Decision Reference DRN4372657
6 Oct 2016 Startline Motor Finance Limited UpheldBanking and creditMr C complains that a used car he got with finance from Startline Motor Finance Limited was not of satisfactory quality. backgroundMr C began to experience problems not long after he got this car but the dealer said they were due to wear and tear. He asked a third p... (5 pages)View decision -
Decision Reference DRN1942806
14 Jun 2016 Planet Leasing Ltd UpheldBanking and creditMiss G complains that Planet Leasing Ltd gave her incorrect information about a finance agreement relating to the hire of a car. She says if she had known the correct situation she’d not have gone ahead. She wants a refund of the deposit she paid and the repay... (2 pages)View decision
