We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4037 results
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Decision Reference DRN8690563
6 Jun 2018 Park Leisure 2000 Limited Not upheldBanking and creditMr H complains that he was encouraged by Park Leisure 2000 Limited to trade up to two new static caravan holiday homes and enter into finance agreements which were unaffordable.backgroundMr H owned a 2012 model Willerby holiday home at a park owned by Park Leisure 2... (2 pages)View decision -
Decision Reference DRN-4215824
28 Jun 2023 Mi Vehicle Finance Limited UpheldConsumer CreditDRN-4215824 The complaint Ms R complains that MI Vehicle Finance Limited (“MI”) refused to repair an acquired car after it had broken down. What happened Ms R took out a hire purchase agreement with MI in January 2022 to acquire a used car which was initially registered in October 2018. Sh... (8 pages)View decision -
Decision Reference DRN7740825
18 Feb 2015 The Royal Bank of Scotland Plc Not upheldBanking and creditMr H, acting on behalf of the estate of the late Mrs H, complains that The Royal Bank of Scotland Plc has not released all the security it held that supported a guarantee she gave.background Mrs H gave security to support a £25,000 personal guarantee to RBS in favour of a third party... (2 pages)View decision -
Decision Reference DRN-2782735
1 Jul 2021 Sytner Limited Not upheldConsumer CreditDRN-2782735 The complaint Ms G complains that car finance arranged by Sytner Limited (acting as credit broker) was mis-sold, when she acquired a used car from a third party lender. What happened Ms G took out this finance in 2015 in the form of a hire purchase agreement (HPA) - of the sort... (4 pages)View decision -
Decision Reference DRN7642290
24 Oct 2013 Barclays Bank Plc Not upheldBanking and creditMr K complains on behalf of a limited company (“N”) that Barclays Bank Plc (trading as Barclaycard) lost manual transaction slips which led to a delay in these being processed; that it sent confidential information about a third party; that it does not offer itemised billing for its merc... (3 pages)View decision -
Decision Reference DRN-5458471
30 Sep 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5458471 The complaint Ms B has complained that Monzo Bank Ltd (Monzo) are holding her liable for a loan that she did not take out and disputes authorising the payments from her account. What happened Ms B said she fell victim to a scam after expressing an interest in an investment ... (4 pages)View decision -
Decision Reference DRN-3788138
22 Dec 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3788138 The complaint and what happened Miss C complains that Monzo Bank Ltd won’t fully reimburse her loss of £14,546.21 when she fell victim to a bank impersonation scam. Miss C made four card payments (£8,500) and three faster payments to the scammer (£6,046.21). Monzo recovered £6,... (2 pages)View decision -
Decision Reference DRN8331027
25 Feb 2015 The Crescent Partnership LLP UpheldInvestment and pensionsMr J’s complaint about The Crescent Partnership LLP concerns the advice he received to put money into an investment bond. He is concerned that the value of the capital he invested fell, but he has also questioned whether the original advice was suitable for his needs.backgroundFollowing ... (8 pages)View decision -
Decision Reference DRN8080717
19 Aug 2016 Barclays Bank Plc Not upheldBanking and creditMr T complains that Barclays Bank Plc used an unfair exchange rate for trading Australian dollars (AUD) into sterling and in commission for the exchange.backgroundMr T deposited a cheque for AUD 20,000 with Barclays in early December 2015. On 12 January 2016, it wrote... (2 pages)View decision -
Decision Reference DRN0843075
14 Feb 2017 Bank of Scotland Plc Not upheldBanking and creditMr V complains that Bank of Scotland plc (trading as Halifax) allowed a loan to be taken fraudulently in his name and then withdrawn from his account.backgroundMr V says that Halifax issued a loan after a fraudulent application was made in his name. He says the f... (2 pages)View decision
